Customer Support Officer

Sirius.; Perth; On-site; AUD 45,000 - 65,000; Full time

Job summary

Sirius People is seeking an immediately available Customer Support Officer for a temporary, on-site role at a leading higher education institution in WA. Location is Crawley, Perth, WA with 100% onsite work five days a week. The contract runs until 18 December, with scope for extension if needed.

The role involves handling phone, email and live chat inquiries, basic troubleshooting, and admin tasks. You will maintain records, support internal teams, and ensure smooth service delivery for a

Qualifications

• Experience in customer service, call centre, or administrative support.
• Strong verbal and written communication skills.
• Ability to stay organized and detail-oriented.

Responsibilities

• Provide responsive customer service via phone, email, and live chat.
• Handle inquiries, basic technical troubleshooting and admin tasks.
• Maintain accurate records and keep databases updated.
• Collaborate with internal teams to resolve complex issues promptly.

Skills

Customer service

Communication

Organizational skills

Job description

Location: Crawley, Perth, WA (100% Onsite – 5 days/week)

Pay Rate: $40/hour + super

Contract Duration: Temporary (Immediate start until 18th December, with potential extension)

Approx 4-6 weeks contract

A leading higher education institution is seeking an immediately available Customer Support Officer to provide professional, timely assistance across phone, email, and chat channels.

Looking for something short-term to take you through to mid-December? If you have strong customer service skills and are ready to hit the ground running this week, this is a great opportunity to gain experience with a reputable organization.

Key Responsibilities:

• Provide responsive, high-quality customer service via phone, email, and live chat.
• Manage inquiries, basic technical troubleshooting, and general administrative requests.
• Maintain accurate records and ensure databases are kept up to date.
• Collaborate with internal teams to maintain and resolve complex issues efficiently.

Key Requirements:

• Availability: Immediately available to start and committed through at least December 18th.
• Experience: Prior background in customer service, call centre, or administrative support (high-volume environment preferred).
• Skills: Clear verbal/written communication and strong organizational ability with close attention to detail.
• Compliance: Valid Australian work rights and willingness to undergo a standard National Police Check.