Field Services Technician

Perth Airport; Alpha; Vor Ort; AUD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Free on site parking

Zusammenfassung

Perth Airport is seeking a Field Services Technician to join its service delivery team in Western Australia. You will handle Tier I/II IT support across devices and systems, document incidents, and work with SMEs on complex issues.

The role requires strong troubleshooting, excellent communication, and the ability to manage multiple priorities in a dynamic, 24/7 operational environment. On-site parking is available, with a supportive team culture and modern facilities.

Qualifikationen

• Minimum of 3 years’ experience providing Tier I & II IT support across desktops, smartphones, and AV systems.
• Proficient deploying and managing OS using SCCM, WSUS and Intune; desktop management skills.
• Excellent communication, able to explain technical concepts to non-technical stakeholders.

Aufgaben

• Serve as the primary contact for IT support across multiple channels.
• Provide Tier II support, resolving hardware, software and IT system issues.
• Maintain records of incidents and resolutions in the Service Management Platform.
• Collaborate with teams and escalate to SMEs as needed for resolution.
• Identify recurring issues and implement long-term problem management.
• Support change management initiatives to keep IT systems aligned.

Kenntnisse

Troubleshooting

IT support

Communication

Organization

Customer service

Tools

SCCM

WSUS

Intune

Jobbeschreibung

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

Perth Airport is Australia’s Western Hub connecting the people, businesses and communities of Western Australia with the rest of Australia and the world. Operating 24 hours a day, seven days a week throughout the year, Perth Airport plays a significant role in providing economic, social and cultural benefits to West Australians

We are delivering a $5 billion infrastructure program to transform the airport, including new and expanded terminals, a parallel runway, multi-storey car parks and our first on site hotel. This investment will deliver a single, integrated airport precinct and a world class passenger experience.

Beyond aviation, the Perth Airport estate spans more than 2,100 hectares and supports a $1.5 billion portfolio of industrial and commercial assets, with significant opportunities for future development.

We are seeking a skilled Field Services Technician to join our service delivery team. This role will see you troubleshooting and collaborating with teams to resolve complex problems while delivering excellent customer service.

About the role:

• Serve as the primary point of contact for IT support, delivering prompt and professional Tier I troubleshooting and guidance across multiple channels.
• Provide comprehensive Tier II support, resolving technical issues related to hardware, software, and IT systems, ensuring seamless daily operations.
• Maintain detailed records of incidents and resolutions in the Service Management Platform, ensuring efficient tracking and follow-up.
• Collaborate with internal teams and elevate complex issues to Subject Matter Experts (SMEs) as needed for resolution.
• Proactively identify recurring technical issues, analyze root causes, and implement long-term solutions through effective problem management.
• Support and contribute to change management initiatives, ensuring IT systems remain aligned with organizational requirements.

About You:

• Minimum of 3 years’ experience providing Tier I & II IT support across a range of technologies including desktops, smartphones, and AV systems.
• Strong troubleshooting skills with the ability to resolve complex technical issues in both stand-alone and networked environments.
• Proficient in deploying and managing operating systems using desktop management tools such as SCCM, WSUS, and Intune.
• Excellent communication skills, capable of conveying technical information clearly to both technical and non-technical stakeholders.
• Highly organized and adaptable, able to manage multiple priorities in high-pressure environments while maintaining professionalism.
• Strong commitment to delivering exceptional customer service, ensuring client satisfaction and continuous improvement.

Why Join Perth Airport?

We offer a collaborative and inclusive workplace where people are supported to do their best work. You’ll be part of a forward-looking organisation with a clear purpose, working on projects that have a lasting impact on Western Australia.

Our benefits include:

• A dynamic and supportive team culture

• A contemporary workplace with excellent facilities

• A modern approach to work and life balance

• Competitive remuneration and company benefits

• Free on site parking

Doing the right thing by the planet and future generations is important to us. We place a strong emphasis on embedding sustainability throughout our business strategy and operations. We remain steadfast in our commitment to driving ESPG (Environmental, Social, People, Governance) performance across our value chain and areas that have material environmental and social impact.

Ready for you career to take off?