Store Operations Leader — Transform Customer Service & Teams

OTR; Port Douglas; On-site; AUD 70,000 - 90,000; Full time

Job summary

OTR Group is seeking a Store Manager for the Port Douglas location to oversee day-to-day store operations, drive customer service excellence, and lead a small team. You will manage rostering, stock control, reporting and ensure health and safety policies are followed, while coaching staff to deliver a memorable guest experience in a fast-paced retail environment.

Able to work flexible hours and commit to Australian working rights; training and development opportunities are available within a

Qualifications

• Leadership experience in a retail/hospitality capacity
• A passion to drive your own career, and others around you, forward
• Well-developed and professional communication skills
• Passion for delivering exceptional customer service and training to others
• Ability to adapt to change
• Strong attention to detail
• Strong sense of teamwork

Responsibilities

• Day-to-day operations of the store
• Customer service
• Team training and development
• Rostering
• Stock management
• Reporting
• Adherence to health and safety policies and procedures

Skills

Leadership

Customer service

Team training

Communication

Attention to detail

Job description

OTR Group is seeking a Store Manager for the Port Douglas location to oversee day-to-day store operations, drive customer service excellence, and lead a small team. You will manage rostering, stock control, reporting and ensure health and safety policies are followed, while coaching staff to deliver a memorable guest experience in a fast-paced retail environment.

Able to work flexible hours and commit to Australian working rights; training and development opportunities are available within a