Retail Site Manager — Lead, Train & Ops Excellence

Reddy Express; Port Douglas; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Reddy Express Port Douglas is seeking a Site Manager to lead daily store operations in Far North Queensland. You will oversee customer service, rostering, stock management and reporting while ensuring health and safety standards are met.

The ideal candidate will have leadership experience in retail or hospitality, strong communication, a drive to develop the team, and a passion for delivering exceptional service in a fast-paced environment.

Qualifications

• Proven leadership in retail/hospitality.
• Strong communication skills in a frontline environment.
• Commitment to delivering exceptional customer service.
• Ability to adapt to change and work under pressure.
• Attention to detail and strong sense of teamwork.

Responsibilities

• Oversee day-to-day store operations.
• Manage customer service standards and service quality.
• Coordinate staff training and rostering.
• Monitor stock levels and inventory management.
• Prepare and share reports with management.
• Implement and uphold health and safety policies.

Skills

Leadership

Team leadership

Customer service

Communication

Job description

Reddy Express Port Douglas is seeking a Site Manager to lead daily store operations in Far North Queensland. You will oversee customer service, rostering, stock management and reporting while ensuring health and safety standards are met.

The ideal candidate will have leadership experience in retail or hospitality, strong communication, a drive to develop the team, and a passion for delivering exceptional service in a fast-paced environment.