Retail Team Leader – Customer Service & Training

OTR; Mount Isa City; On-site; AUD 52,000 - 65,000; Full time

Job summary

OTR Group is seeking a customer-focused leader to support daily store operations in Mount Isa. You will oversee customer service, coach team members, roster shifts, manage stock, and ensure health and safety policies are followed.

This role requires flexible hours, strong communication, attention to detail, and teamwork to deliver outstanding service. You will engage with customers and staff to drive store performance in a fast-paced retail environment.

Qualifications

• Leadership experience in retail or hospitality.
• Ability to coach and train team members.
• Strong communication and customer service skills.
• Flexibility to cover core hours.
• Attention to detail and teamwork.

Responsibilities

• Assist with day-to-day store operations.
• Provide excellent customer service and handle inquiries.
• Train and develop team members.
• Roster planning and stock management.
• Report on store performance and ensure health and safety compliance.

Skills

Leadership

Customer service

Communication

Training

Roster management

Stock management

Health & safety

Teamwork

Job description

OTR Group is seeking a customer-focused leader to support daily store operations in Mount Isa. You will oversee customer service, coach team members, roster shifts, manage stock, and ensure health and safety policies are followed.

This role requires flexible hours, strong communication, attention to detail, and teamwork to deliver outstanding service. You will engage with customers and staff to drive store performance in a fast-paced retail environment.