Store Manager: Lead Retail Teams + Barista Training & Perks

OTR Group; Waterloo; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Team member offers and discounts

Barista coffee training

Step Up Incentive Program

Broad career development opportunities

Job summary

OTR Group is hiring to manage daily store operations across our retail network in Australia. You will lead a team, coach colleagues, and ensure exceptional customer service while implementing rosters, stock control, and safety procedures.

Strong communication and leadership are essential, with a focus on teamwork and continuous improvement. The role offers opportunities for career progression within our expanding network and a chance to develop skills across hospitality and retail environments.

Qualifications

• Leadership experience in a retail/hospitality capacity.
• Strong communication and customer service skills.
• Ability to train and develop team members.
• Proven adaptability and attention to detail.
• Team player with a collaborative approach.

Responsibilities

• Oversee day-to-day store operations
• Deliver exceptional customer service and coaching
• Lead team training and development initiatives
• Create and manage rosters
• Control stock, perform reporting, and ensure safety policies
• Uphold health and safety standards

Skills

Leadership

Communication

Customer Service

Adaptability

Attention to Detail

Teamwork

Job description

OTR Group is hiring to manage daily store operations across our retail network in Australia. You will lead a team, coach colleagues, and ensure exceptional customer service while implementing rosters, stock control, and safety procedures.

Strong communication and leadership are essential, with a focus on teamwork and continuous improvement. The role offers opportunities for career progression within our expanding network and a chance to develop skills across hospitality and retail environments.