Store Manager - Northcote

Australian Red Cross; Melbourne; On-site; AUD 55,000 - 68,000; Full time

Benefits offered by this job

Salary packaging

Health & wellbeing programs

Career development

Paid leave

Job summary

Australian Red Cross in Melbourne is seeking a Store Manager to lead the day-to-day and strategic operations of our Northcote store, driving sales, improving customer experience, and ensuring a welcoming, well-run environment.

You will coach staff and volunteers, analyse business strategies with the Area Manager, and foster an inclusive culture while ensuring compliance, merchandising, and donation flow align with Red Cross values.

Qualifications

• Proven ability to drive revenue and meet financial targets.
• Experience coaching staff and volunteers.
• Ability to build diverse, cooperative teams.
• Stock flow, merchandising, and store administration.
• Commitment to delivering high quality service.
• Ability to maintain appealing, on-brand store presentation.
• Understanding of brands, styles, and customer preferences.
• Proactive, solutions-focused approach to challenges.
• Understanding of WHS, policy adherence and loss prevention obligations.

Responsibilities

• Lead strategic and day-to-day store operations.
• Drive sales performance and elevate the customer experience.
• Coach and inspire staff and volunteers; build a unified team.
• Manage merchandising, donation flow, and store compliance.
• Foster an inclusive, collaborative culture and strong community engagement.

Skills

Revenue growth

Staff coaching

Customer focus

Stock management

WHS & compliance

Job description

• Permanent full-time role based in our Northcote location
• Flexible availability required; Weekend work essential

About us

Australian Red Cross is part of the world's largest humanitarian organisation. Our aim is to improve the lives of the most vulnerable people in Australia, especially those affected by bushfire, flood and other disasters.

Every in-store purchase supportsour Australian Red Crossteams to help people as they overcome hardship, crisis and disaster here at home and across the Asia Pacific.

About the role

As a Store Manager with Australian Red Cross, you'll lead the strategic and day-to-day operations of a community focused retail store. Your work centres on driving sales performance, elevating the customer experience, and ensuring the store is a welcoming, well run environment. With support from the Area Manager, you'll analyse business strategies, and champion Red Cross values through exceptional service and community engagement.

You'll also play a pivotal role in building, coaching and inspiring a diverse team of staff and volunteers. From fostering an inclusive, collaborative culture to ensuring operational excellence across merchandising, donation flow, compliance and workforce development, you'll create a space where people feel supported, customers feel valued, and the shop thrives as a positive presence in the local community.

What you will bring

• Proven ability to drive revenue and meet financial targets
• Experience coaching, mentoring and motivating staff and volunteers
• Ability to build cooperative, respectful and diverse team environments
• Confidence managing stock flow, merchandising, and store administration
• Commitment to delivering high quality service
• Ability to maintain appealing, on-brand store presentation
• Understanding of brands, styles, and customer preferences
• A proactive, solutions focused approach to challenges
• Understanding of WHS, policy adherence and loss prevention obligations

Benefits that act for you, while you act for humanity

Financial wellbeing: Access salary packaging benefits via Maxxia, up to $15,900 for living expenses and $2,650 for meals and entertainment, helping maximise your take-home pay. (That's up to $18,550 accessible pre-tax!)

Health & Wellbeing: Free flu vaccinations, access to the Headspace wellbeing app, and EAP Services via Converge International. Employee discounts available for: First Aid and Mental Health Courses, fitness memberships with Fitness Passport, and health services with Bupa and Medibank.

Career development: Ongoing learning, training, and professional development opportunities

Work/life flexibility: You can access a paid 'Me' day just for you in addition to a wide range of other paid leave options.

Further information

This role is covered by the General Retail Industry Award 2020, Level 6. Salary from $61,473.36 FTE + superannuation, and access to salary packaging.

Whilst we appreciate interest in our roles, we will not be engaging with Agencies or Agency Candidates for this role.