Store Assistant - Manly

Australian Red Cross; Manly; On-site; AUD 39,000 - 44,000; Full time

Job summary

Australian Red Cross is seeking a Shop Assistant to welcome customers, support day-to-day store operations, and help lead volunteers in a warm, inclusive environment. You will ensure excellent service, assist with donations, and maintain visual merchandising.

Join a trusted humanitarian charity, with opportunities to work closely with the Shop Manager and a team of volunteers, contributing to the community and the broader disaster response effort.

Qualifications

• Experience in retail, sales or customer-facing service roles.
• Strong communication and interpersonal skills.
• Friendly, customer-focused approach and genuine interest in helping others.
• Good presentation and visual merchandising skills.
• Awareness of fashion trends and brands.
• Reliability, punctuality and ability to work well in a team.
• Knowledge of WHS guidelines and hazards.

Responsibilities

• Welcome customers and lead volunteers to create a warm, inclusive store environment.
• Deliver excellent customer service and assist with donations.
• Maintain visual merchandising standards and ensure the store is safe, organised and ready for trade each day.

Skills

Experience in retail

Strong communication

Friendly customer-focused

Good presentation

Fashion awareness

Reliability & punctuality

WHS knowledge

Job description

• Flexible availability required; Weekend work essential

About us

Australian Red Cross is part of the world’s largest humanitarian organisation. Our aim is to improve the lives of the most vulnerable people in Australia, especially those affected by bushfire, flood and other disasters.

Every in-store purchase supportsour Australian Red Crossteams to help people as they overcome hardship, crisis and disaster here at home and across the Asia Pacific.

About the role

Bring your enthusiasm for helping people to one of Australia’s most trusted organisations. As a Shop Assistant, you’ll be the friendly face that welcomes customers, leads volunteers, and helps create a warm, inclusive environment in your local Red Cross Store.

In this hands‑on role, you’ll support the day‑to‑day running of the store by delivering excellent customer service, maintaining visual merchandising standards, and assisting with donations. You’ll work closely with the Shop Manager and lead volunteers to ensure the store is safe, organised, and ready for trade each day.

What you will bring

• Experience in retail, sales, or customer‑facing service roles


• Strong communication and interpersonal skills


• A friendly, customer‑focused approach and genuine interest in helping others


• Good presentation and visual merchandising skills


• Awareness of fashion trends and brands


• Reliability, punctuality, and the ability to work effectively as part of a team


• Knowledge of WHS guidelines and hazards

Benefits that act for you, while you act for humanity

Financial wellbeing: Access salary packaging benefits via Maxxia, up to $15,900 for living expenses and $2,650 for meals and entertainment, helping maximise your take-home pay. (That’s up to $18,550 accessible pre‑tax!)

Health & Wellbeing: Free flu vaccinations, access to the Headspace wellbeing app, and EAP Services via Converge International. Employee discounts available for: First Aid and Mental Health Courses, fitness memberships with Fitness Passport, and health services with Bupa and Medibank.

Career development: Ongoing learning, training, and professional development opportunities

Further information

This role is covered by the General Retail Industry Award 2020, Level 3. Pay from $28.89 / hour + casual loading + superannuation, with access to salary packaging.