Assistant Store Manager - Treetops

Australian Red Cross; Gold Coast City; On-site; AUD 33,000 - 48,000; Part time

Benefits offered by this job

Salary packaging

Health & wellbeing programs

Career development

Employee discounts

Headspace app

Job summary

Australian Red Cross in Burleigh Waters (Gold Coast, QLD) is seeking an Assistant Store Manager for a casual, in-store role. You will support daily operations, lead from the floor, coach volunteers, drive sales, and ensure the store remains welcoming and well-presented for customers and the local community.

You will spend most of your time engaging shoppers, mentoring volunteers, and maintaining high standards of service and appearance while fostering a positive team culture.

Qualifications

• Experience supervising a retail store, ideally fashion or recycled goods.
• Strong sales and customer service skills.
• Ability to build inclusive, high performing teams.
• Awareness of current fashion trends and brands.
• Visual merchandising and presentation skills.
• Reliability, punctuality, and flexibility to work varied shifts.
• Positive, solutions-focused attitude and high initiative.

Responsibilities

• Support the Store Manager in daily operations.
• Lead from the floor, coaching volunteers and driving sales.
• Ensure store looks exceptional and delivers outstanding customer service.
• Build a motivated, high-performing volunteer team.

Skills

Retail supervision

Sales & customer service

Team leadership

Fashion trends awareness

Visual merchandising

Reliability & punctuality

Initiative & solutions-focused

Job description

Australian Red Cross - Burleigh Waters QLD

• Casual role based in our Treetops Plaza location
• Flexible availability required; Weekend work essential

About us

Australian Red Cross is part of the world’s largest humanitarian organisation. Our aim is to improve the lives of the most vulnerable people in Australia, especially those affected by bushfire, flood and other disasters.

Every in-store purchase supportsour Australian Red Crossteams to help people as they overcome hardship, crisis and disaster here at home and across the Asia Pacific.

About the role

Bring your passion for people, retail, and community impact to one of Australia’s most trusted organisations. As our Assistant Store Manager, you’ll play a key role in driving the success of a Red Cross Store while helping create a warm, inclusive space for customers, volunteers, and the local community.

The Assistant Store Manager supports the Store Manager in all aspects of daily operations and confidently steps into leadership when they’re away. You’ll lead from the floor, spending around 90% of your time engaging with customers, coaching volunteers, and ensuring the store looks exceptional. Your focus: drive sales, deliver outstanding customer service, and build a motivated, high performing volunteer team.

What you will bring

• Experience supervising a retail store, ideally fashion or recycled goods
• Strong sales and customer service skills
• Ability to build inclusive, high performing teams
• Awareness of current fashion trends and brands
• Visual merchandising and presentation skills
• Reliability, punctuality, and flexibility to work varied shifts
• A positive, solutions focused attitude and high initiative

Benefits that act for you, while you act for humanity

Financial wellbeing: Access salary packaging benefits via Maxxia, up to $15,900 for living expenses and $2,650 for meals and entertainment, helping maximise your take-home pay. (That’s up to $18,550 accessible pre-tax!)

Health & Wellbeing: Free flu vaccinations, access to the Headspace wellbeing app, and EAP Services via Converge International. Employee discounts available for: First Aid and Mental Health Courses, fitness memberships with Fitness Passport, and health services with Bupa and Medibank.

Career development: Ongoing learning, training, and professional development opportunities

Further information

This role is covered by the General Retail Industry Award 2020, Level 4. Pay from $29.45 / hour + casual loading + superannuation, with access to salary packaging.

Whilst we appreciate interest in our roles, we will not be engaging with Agencies or Agency Candidates for this role.

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