Store Manager - Tamworth

Australian Red Cross; Tamworth; On-site; AUD 55,000 - 68,000; Part time

Benefits offered by this job

Salary packaging

Health & wellbeing benefits

Career development

Me day & paid leave

Job summary

Australian Red Cross is seeking a Store Manager to lead the strategic and day-to-day operations of a community-focused retail store. You will drive sales, elevate the customer experience, and ensure the store is well run with support from the Area Manager.

You'll build, coach and inspire a diverse team of staff and volunteers, foster an inclusive culture, manage merchandising, donation flow, compliance and workforce development, creating a space where people feel supported and customers feel

Qualifications

• Proven ability to drive revenue and meet financial targets.
• Experience coaching, mentoring and motivating staff and volunteers.
• Ability to build cooperative, respectful and diverse team environments.
• Confidence managing stock flow, merchandising, and store administration.
• Commitment to delivering high quality service.
• Ability to maintain appealing, on-brand store presentation.
• Understanding of brands, styles, and customer preferences.
• A proactive, solutions focused approach to challenges.
• Understanding of WHS, policy adherence and loss prevention obligations.

Responsibilities

• Provide leadership for the strategic and day-to-day operations of a community-focused retail store.
• Drive sales performance and elevate the customer experience.
• Lead and coach a diverse team of staff and volunteers including volunteer engagement.
• Foster an inclusive, collaborative culture and ensure operational excellence across merchandising, donation flow and compliance.
• Support workforce development and create a welcoming store that serves the local community.

Skills

Revenue targets

Coaching staff & volunteers

Diversity & inclusion

Stock flow & merchandising

Store administration

Customer service excellence

Brand presentation

Problem solving

WHS & loss prevention

Job description

About us

Australian Red Cross is part of the world's largest humanitarian organisation. Our aim is to improve the lives of the most vulnerable people in Australia, especially those affected by bushfire, flood and other disasters.

Every in-store purchase supportsour Australian Red Crossteams to help people as they overcome hardship, crisis and disaster here at home and across the Asia Pacific.

About the role

As a Store Manager with Australian Red Cross, you'll lead the strategic and day-to-day operations of a community focused retail store. Your work centres on driving sales performance, elevating the customer experience, and ensuring the store is a welcoming, well run environment. With support from the Area Manager, you'll analyse business strategies, and champion Red Cross values through exceptional service and community engagement.

You'll also play a pivotal role in building, coaching and inspiring a diverse team of staff and volunteers. From fostering an inclusive, collaborative culture to ensuring operational excellence across merchandising, donation flow, compliance and workforce development, you'll create a space where people feel supported, customers feel valued, and the shop thrives as a positive presence in the local community.

• Permanent part-time position (28 hours / week)
• Flexible availability required; Weekend work essential

What you will bring

• Proven ability to drive revenue and meet financial targets
• Experience coaching, mentoring and motivating staff and volunteers
• Ability to build cooperative, respectful and diverse team environments
• Confidence managing stock flow, merchandising, and store administration
• Commitment to delivering high quality service
• Ability to maintain appealing, on-brand store presentation
• Understanding of brands, styles, and customer preferences
• A proactive, solutions focused approach to challenges
• Understanding of WHS, policy adherence and loss prevention obligations

Benefits that act for you, while you act for humanity

Financial wellbeing: Access salary packaging benefits via Maxxia, up to $15,900 for living expenses and $2,650 for meals and entertainment, helping maximise your take-home pay. (That's up to $18,550 accessible pre-tax!)

Health & Wellbeing: Free flu vaccinations, access to the Headspace wellbeing app, and EAP Services via Converge International. Employee discounts available for: First Aid and Mental Health Courses, fitness memberships with Fitness Passport, and health services with Bupa and Medibank.

Career development: Ongoing learning, training, and professional development opportunities

Work/life flexibility: You can access a paid 'Me' day just for you in addition to a wide range of other paid leave options.

Further information

This role is covered by the General Retail Industry Award 2020, Level 6. Salary from $61,473.36 FTE (pro-rata for part-time) + superannuation, and access to salary packaging.

Applications close: Friday, 13 November 2026

Job Ref # 13894