Store Assistant - SE Melbourne Metro

Australian Red Cross; Melbourne; On-site; AUD 33,000 - 47,000; Part time

Benefits offered by this job

Salary packaging

Wellbeing program

Discounts on courses

Job summary

Australian Red Cross is seeking a Shop Assistant to welcome customers, support volunteers, and foster a warm, inclusive store environment in Melbourne.

You will handle daily store operations, provide first-rate service, and help with donations while maintaining merchandising standards across multiple locations. This casual role requires flexibility and teamwork within a trusted humanitarian organization.

Qualifications

• Experience in retail, sales, or customer facing service roles.
• Strong communication and interpersonal skills.
• A friendly, customer focused approach and genuine interest in helping others.
• Good presentation and visual merchandising skills.
• Awareness of fashion trends and brands.
• Reliability, punctuality, and the ability to work effectively as part of a team.
• Knowledge of WHS guidelines and hazards.

Responsibilities

• Be the friendly face that welcomes customers, leads volunteers, and helps create a warm, inclusive environment in your local Red Cross Store.
• Deliver excellent customer service, maintain visual merchandising standards, and assist with donations.
• Work across four Melbourne Metro locations on a casual basis, supporting stores with various needs and flexible scheduling.

Skills

Retail experience

Communication skills

Customer focus

Visual merchandising

Fashion awareness

Reliability & punctuality

WH S guidelines

Job description

• Build relationships and provide exceptional customer service
• Flexibility essential across Brighton, Elsternwick, Malvern, and Toorak

About us

Australian Red Cross is part of the world’s largest humanitarian organisation. Our aim is to improve the lives of the most vulnerable people in Australia, especially those affected by bushfire, flood and other disasters.

Every in-store purchase supportsour Australian Red Crossteams to help people as they overcome hardship, crisis and disaster here at home and across the Asia Pacific.

About the role

Bring your enthusiasm for helping people to one of Australia’s most trusted organisations. As a Shop Assistant, you’ll be the friendly face that welcomes customers, leads volunteers, and helps create a warm, inclusive environment in your local Red Cross Store.

In this hands on role, you’ll support the day‑to‑day running of the store by delivering excellent customer service, maintaining visual merchandising standards, and assisting with donations. You’ll work closely with the Shop Manager and lead volunteers to ensure the store is safe, organized, and ready for trade each day.

This position will require the successful candidate to work across four Melbourne Metro locations on a casual basis, supporting stores with various needs. Ability to work with flexible scheduling is a requirement for this role.

What you will bring

• Experience in retail, sales, or customer facing service roles
• Strong communication and interpersonal skills
• A friendly, customer focused approach and genuine interest in helping others
• Good presentation and visual merchandising skills
• Awareness of fashion trends and brands
• Reliability, punctuality, and the ability to work effectively as part of a team
• Knowledge of WHS guidelines and hazards

Benefits that act for you, while you act for humanity

Financial wellbeing: Access salary packaging benefits via Maxxia, up to $15,900 for living expenses and $2,650 for meals and entertainment, helping maximise your take-home pay. (That’s up to $18,550 accessible pre-tax!)

Health & Wellbeing: Free flu vaccinations, access to the Headspace wellbeing app, and EAP Services via Converge International. Employee discounts available for: First Aid and Mental Health Courses, fitness memberships with Fitness Passport, and health services with Bupa and Medibank.

Career development: Ongoing learning, training, and professional development opportunities

Further information

This role is covered by the General Retail Industry Award 2020, Level 3. Pay from $28.89 / hour + casual loading + superannuation, with access to salary packaging.