Store Manager - Geelong

Australian Red Cross; Geelong; On-site; AUD 55,000 - 68,000; Part time

Benefits offered by this job

Salary packaging

Free flu vaccinations

Employee discounts

Paid leave options

Me day and flexibility

Job summary

Australian Red Cross stores in Geelong seek a Store Manager to lead strategic and day-to-day operations, focusing on sales growth and customer experience. You will drive KPI-based decisions with area support, and guide a diverse team of staff and volunteers to deliver community-focused service.

You will coach and motivate a cooperative team, manage merchandising and stock flow, ensure compliance, and uphold brand standards while building a positive community presence.

Qualifications

• Proven ability to drive revenue and meet financial targets.
• Understanding of retail KPIs.
• Fashion and retail experience.
• Experience coaching staff and volunteers.
• Ability to build cooperative, diverse teams.
• Stock flow, merchandising and store admin.
• Commitment to high quality service.
• Maintaining brand-aligned store presentation.
• Understanding of brands, styles and customer preferences.
• Proactive, solution-focused approach to challenges.
• Understanding of WHS, policy adherence and loss prevention.

Responsibilities

• Lead strategic and day-to-day operations of a community-focused retail store.
• Drive sales performance and elevate customer experience.
• Analyse retail KPIs and craft business strategies with Area Manager support.
• Coach, mentor and inspire staff and volunteers.
• Foster an inclusive, collaborative culture and deliver operational excellence.
• Oversee merchandising, donation flow, compliance and workforce development.
• Create a welcoming, well-run environment for volunteers and paid staff.

Skills

Leadership

Team building

Retail KPIs

Volunteer management

Stock flow

Merchandising

Customer service

WH&S awareness

Fashion knowledge

Flexibility

Tools

MS Office

Job description

• Permanent role (26 hours/ week) based in our Geelong location
• Flexible availability required; Weekend work essential
• Leadership and team building skills
• Understanding of retail KPIs
• Managing diverse group of volunteers
• Flexibility
• Computer skillset
• Retail and fashion knowledge
• VM (Visual Merchandising) standards

About us

Australian Red Cross is part of the world’s largest humanitarian organisation. Our aim is to improve the lives of the most vulnerable people in Australia, especially those affected by bushfire, flood and other disasters.

Every in-store purchase supportsour Australian Red Crossteams to help people as they overcome hardship, crisis and disaster here at home and across the Asia Pacific.

About the role

As a Store Manager with Australian Red Cross, you’ll lead the strategic and day‑to‑day operations of a community‑focused retail store. Your work centres on driving sales performance, elevating the customer experience, and ensuring the store is a welcoming, well‑run environment for volunteers and paid team members. With support from the Area Manager, you’ll analyse retail KPIs, drive business strategies, and champion Red Cross values through exceptional service and community engagement.

You’ll also play a pivotal role in building, coaching and inspiring a diverse team of staff and volunteers. From fostering an inclusive, collaborative culture to ensuring operational excellence across merchandising, donation flow, compliance and workforce development, you’ll create a space where people feel supported, customers feel valued, and the shop thrives as a positive presence in the local community.

What you will bring

• Proven ability to drive revenue and meet financial targets
• Understanding of retail KPIs
• Fashion and retail experience
• Experience coaching, mentoring and motivating staff and volunteers
• Ability to build cooperative, respectful and diverse team environments
• Confidence managing stock flow, merchandising, and store administration
• Commitment to delivering high quality service
• Ability to maintain appealing, on‑brand store presentation
• Understanding of brands, styles, and customer preferences
• A proactive, solutions focused approach to challenges
• Understanding of WHS, policy adherence and loss prevention obligations

Benefits that act for you, while you act for humanity

Financial wellbeing: Access salary packaging benefits via Maxxia, up to $15,900 for living expenses and $2,650 for meals and entertainment, helping maximise your take‑home pay. (That’s up to $18,550 accessible pre‑tax!)

Health & wellbeing: Free flu vaccinations, access to the Headspace wellbeing app, and EAP Services via Converge International. Employee discounts available for: First Aid and Mental Health Courses, fitness memberships with Fitness Passport, and health services with Bupa and Medibank.

Career development: Ongoing learning, training, and professional development opportunities

Work/life flexibility: You can access a paid ‘Me’ day just for you in addition to a wide range of other paid leave options.

Further information

This role is covered by the General Retail Industry Award 2020, Level 6. Salary from $61,473.36 FTE (pro-rata for part-time) + superannuation, and access to salary packaging.

Applications close: Tuesday, 3 November 2026

Whilst we appreciate interest in our roles, we will not be engaging with Agencies or Agency Candidates for this role.

Job Ref #13873