Store Manager: Lead Teams, Elevate Customer Experience

Universal Store; Gold Coast City; On-site; AUD 85,000 - 120,000; Full time

Benefits offered by this job

Staff discounts

Career development

Growth opportunities

Job summary

Universal Store is seeking a passionate retail leader to step into the Store Manager role on a Tuesday–Saturday roster with late‑night trade. You will lead day‑to‑day operations, coach a large team, and drive exceptional customer experiences while maintaining high merchandising standards.

You will be responsible for sales growth, profitability, rostering, and budgets, ensuring payroll targets are met. The role calls for a hands‑on leader who communicates effectively and embodies the brand values

Qualifications

• Proven retail background with store leadership experience.
• Experience leading medium to large teams in a fast‑paced environment.
• Strong track record of delivering exceptional customer service and achieving sales targets.

Responsibilities

• Lead day‑to‑day store operations with a strong and visible floor presence.
• Inspire, coach, and develop a large, diverse team to build future leaders.
• Deliver outstanding customer experiences in line with Universal Store service standards.
• Drive sales performance and store profitability through strong cost and productivity management.
• Manage rostering, budgets, and scheduling to achieve business and payroll targets.
• Maintain visual merchandising, presentation standards, and overall store efficiency.
• Recruit, train, and support team members through clear, honest, and constructive feedback.
• Uphold and role‑model Universal Store’s values, culture, and brand expectations.

Skills

Store management

Team leadership

Customer service

Sales targets

Rostering

Budgeting

Merchandising

Job description

Universal Store is seeking a passionate retail leader to step into the Store Manager role on a Tuesday–Saturday roster with late‑night trade. You will lead day‑to‑day operations, coach a large team, and drive exceptional customer experiences while maintaining high merchandising standards.

You will be responsible for sales growth, profitability, rostering, and budgets, ensuring payroll targets are met. The role calls for a hands‑on leader who communicates effectively and embodies the brand values