Store Manager: Lead, Coach & Delight Customers

Singtel Group; Sydney; On-site; AUD 75,000 - 95,000; Full time

Benefits offered by this job

Staff discounts

Parental leave (up to 14 weeks)

Wellbeing support services

Job summary

Optus in Sydney is seeking an inspirational Store Manager to lead the Carnes Hill team. You will drive a high‑performing culture, coach and develop your people, and ensure exceptional customer experiences every day in store.

This role requires hands‑on leadership, strong operational judgement and a clear focus on customer first outcomes, teamwork, and store results. You’ll partner with regional leadership to uplift performance and celebrate wins.

Qualifications

• Leadership that motivates teams and builds trust.
• Putting customers at the heart of every decision and interaction.
• Providing clear feedback, encouragement, and goal setting to develop people.
• Staying composed in difficult situations and guiding the team through challenges.
• Balancing people leadership with sound operational judgement to drive results.
• Fostering an inclusive, proactive environment and adaptability to changing priorities.

Responsibilities

• Lead from the front, creating a positive, high-performance culture where your team feels supported, motivated and confident to shine every day.
• Coach, mentor and develop your team, building capability and empowering them to deliver exceptional customer experiences, consistently and proudly.
• Shape an energised, inclusive and customer first environment, that feels welcoming, genuine and inspiring for both customers and your team.
• Bring Optus' strategy to life instore by running smooth, efficient operations and continuously finding opportunities to uplift outcomes, performance and overall customer experience.
• Address raised customer concerns with calm professionalism, modelling effective de-escalation and guiding your team in resolving complex or sensitive situations.
• Drive team engagement by celebrating wins, setting meaningful goals, fostering continuous learning, and strengthening collaboration across your store and the wider region.

Skills

Inspirational Leadership

Customer First Approach

Coaching & Development

Calm Under Pressure

Business & Operational Strength

Team Spirit & Adaptability

Job description

Optus in Sydney is seeking an inspirational Store Manager to lead the Carnes Hill team. You will drive a high‑performing culture, coach and develop your people, and ensure exceptional customer experiences every day in store.

This role requires hands‑on leadership, strong operational judgement and a clear focus on customer first outcomes, teamwork, and store results. You’ll partner with regional leadership to uplift performance and celebrate wins.