Inspiring Store Leader | Grow Teams, Delight Customers

Optus; Sydney; On-site; AUD 75,000 - 110,000; Full time

Benefits offered by this job

$80 monthly credit

25% off Optus products

Special shopping discounts with retail

Parental Leave up to 14 weeks

Counselling and wellbeing support 24/7

Job summary

Optus is seeking a Store Manager for our Broadway team in Sydney. If you thrive on building energised teams and delivering memorable customer experiences, this role is for you.

You will lead from the front, coach and develop staff, maintain a welcoming store culture, and drive smooth operations and sales performance. You’ll address customer issues with calm professionalism and champion a customer-first mindset.

Qualifications

• Inspirational leadership to motivate teams and build trust.
• Customer-first approach to deliver memorable experiences.
• Coaching, upskilling and setting meaningful goals.
• Calm, professional handling of difficult or sensitive situations.
• Strong business and operational judgement to drive store results.
• Team spirit and adaptability in a changing environment.

Responsibilities

• Lead from the front to create a high-performance culture.
• Coach, mentor and develop your team for exceptional customer experiences.
• Shape an inclusive environment welcoming for customers and staff.
• Run smooth, efficient store operations and uplift customer outcomes.
• Address customer concerns with calm professionalism and de-escalation.
• Drive engagement by celebrating wins and setting meaningful goals.

Skills

Inspirational Leadership

Customer First

Coaching & Development

Calm Under Pressure

Business & Operational Strength

Team Spirit & Adaptability

Job description

Optus is seeking a Store Manager for our Broadway team in Sydney. If you thrive on building energised teams and delivering memorable customer experiences, this role is for you.

You will lead from the front, coach and develop staff, maintain a welcoming store culture, and drive smooth operations and sales performance. You’ll address customer issues with calm professionalism and champion a customer-first mindset.