Store Manager-People-First Leadership & Customer Experience

Coleambally; Sydney; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive remuneration

Employee discounts

Parental leave

Job summary

Optus is seeking a Store Manager for Carnes Hill to lead a high-performing team and drive exceptional customer experiences in-store. You will model leadership, coach staff, and ensure smooth day-to-day operations while delivering strong store results.

Join a culture that values inclusion, accountability, and customer focus as you mentor your team and implement Optus strategies on the shop floor.

Qualifications

• Previous store management experience.
• Strong people leadership and coaching abilities.
• Customer-first mindset with a focus on store performance.

Responsibilities

• Lead from the front to create a high-performance store culture.
• Coach and develop team members to deliver exceptional customer experiences.
• Create an inclusive, customer-first environment in-store.
• Ensure smooth store operations and alignment with Optus strategy.
• Address customer concerns with professionalism and effective de-escalation.
• Foster engagement and collaboration within the store and region.

Skills

Leadership

Customer service

Coaching

Job description

Optus is seeking a Store Manager for Carnes Hill to lead a high-performing team and drive exceptional customer experiences in-store. You will model leadership, coach staff, and ensure smooth day-to-day operations while delivering strong store results.

Join a culture that values inclusion, accountability, and customer focus as you mentor your team and implement Optus strategies on the shop floor.