Store Leader: Inspire Teams & Elevate Customer Experience

Singtel Group; Broadway; Remote; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive remuneration

Product discounts

Parental Leave

Wellbeing support

Employee networks

Job summary

Optus is seeking an inspiring Store Manager to lead our Broadway team. You’ll coach a high-performing store, deliver memorable customer experiences and run operations like your own business.

You’ll foster an inclusive, customer-first environment, address issues with calm professionalism and drive results through engaged teams across stores in the region.

We offer competitive remuneration, exclusive product discounts, parental leave and wellbeing support as part of a supportive culture.

Qualifications

• Inspirational Leadership
• Customer First Approach
• Coaching & Development
• Calm Under Pressure
• Business & Operational Strength
• Team Spirit & Adaptability

Responsibilities

• Lead from the front, creating a positive, high-performance culture where your team feels supported, motivated and confident to shine every day.
• Coach, mentor and develop your team, building capability and empowering them to deliver exceptional customer experiences, consistently and proudly.
• Shape an energised, inclusive and customer first environment, that feels welcoming, genuine and inspiring for both customers and your team.
• Bring Optus' strategy to life instore by running smooth, efficient operations and continuously finding opportunities to uplift outcomes, performance and overall customer experience.
• Address raised customer concerns with calm professionalism, modelling effective de-escalation and guiding your team in resolving complex or sensitive situations.
• Drive team engagement by celebrating wins, setting meaningful goals, fostering continuous learning, and strengthening collaboration across your store and the wider region.

Job description

Optus is seeking an inspiring Store Manager to lead our Broadway team. You’ll coach a high-performing store, deliver memorable customer experiences and run operations like your own business.

You’ll foster an inclusive, customer-first environment, address issues with calm professionalism and drive results through engaged teams across stores in the region.

We offer competitive remuneration, exclusive product discounts, parental leave and wellbeing support as part of a supportive culture.