Store Leader: Inspire Teams, Elevate Customer Experience

Singtel; Sydney; On-site; Confidential; Full time

Benefits offered by this job

Employee discounts

$80 monthly credit

25% off Optus products

Parental leave

Wellbeing and counselling 24/7

Diversity networks

Job summary

Optus is seeking an inspiring Store Manager to lead our Broadway team, crafting high-performing, energised stores and delivering exceptional customer experiences. If you thrive on building meaningful connections and running a store like your own business, we'd love to hear from you.

As a store leader, you will coach, mentor and develop your team, shaping an inclusive, customer-first environment while driving smooth operations that uplift outcomes and customer satisfaction.

Qualifications

• Proven inspirational leadership driving high-performance teams.
• Passion for customer-first service and strong communication.
• Ability to coach, mentor and develop frontline staff.
• Calm under pressure with conflict resolution skills.
• Strong business sense with operational judgement.

Responsibilities

• Lead from the front, creating a positive, high-performance culture where your team feels supported, motivated and confident to shine every day.
• Coach, mentor and develop your team, building capability and empowering them to deliver exceptional customer experiences, consistently and proudly.
• Shape an energised, inclusive and customer first environment, that feels welcoming, genuine and inspiring for both customers and your team.
• Bring Optus' strategy to life instore by running smooth, efficient operations and continuously finding opportunities to uplift outcomes, performance and overall customer experience.
• Address raised customer concerns with calm professionalism, modelling effective de-escalation and guiding your team in resolving complex or sensitive situations.
• Drive team engagement by celebrating wins, setting meaningful goals, fostering continuous learning, and strengthening collaboration across your store and the wider region.

Skills

Inspirational Leadership

Customer First

Coaching & Development

Calm Under Pressure

Business & Operational Strength

Team Spirit

Job description

Optus is seeking an inspiring Store Manager to lead our Broadway team, crafting high-performing, energised stores and delivering exceptional customer experiences. If you thrive on building meaningful connections and running a store like your own business, we'd love to hear from you.

As a store leader, you will coach, mentor and develop your team, shaping an inclusive, customer-first environment while driving smooth operations that uplift outcomes and customer satisfaction.