Store Leader: People, Performance & Service

Coleambally; Broadway; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Discounts and perks

Job summary

Optus Broadway is seeking an inspiring Store Manager to lead a high‑performing team. You will coach staff, deliver exceptional customer experiences and manage store operations with integrity and energy.

As the leader, you’ll create an inclusive, customer‑first environment, set ambitious goals, celebrate wins and drive continuous improvement. If retail leadership motivates you, apply today.

Qualifications

• Inspirational Leadership: you lead through actions, beliefs and integrity to motivate your team.
• Customer First Approach: passionate about memorable experiences and mentoring your team to put customers first.
• Coaching & Development: coach, upskill and support your people with feedback and goals.
• Calm Under Pressure: stay composed in difficult situations and model de-escalation.
• Business & Operational Strength: balance people leadership with sound operations.
• Team Spirit & Adaptability: foster inclusion and solutions-focused mindset.

Responsibilities

• Lead from the front to foster a high‑performance culture and motivate the team.
• Coach, mentor and develop your staff to deliver consistently exceptional customer experiences.
• Create an energised, inclusive, customer-first environment for customers and team.
• Execute Optus' strategy in-store by running smooth operations and improving outcomes.
• Address customer concerns with professionalism and guide the team in difficult situations.
• Drive engagement by celebrating wins, setting goals and strengthening regional collaboration.

Skills

Leadership

Customer focus

Coaching

Composure under pressure

Operational excellence

Team collaboration

Job description

Optus Broadway is seeking an inspiring Store Manager to lead a high‑performing team. You will coach staff, deliver exceptional customer experiences and manage store operations with integrity and energy.

As the leader, you’ll create an inclusive, customer‑first environment, set ambitious goals, celebrate wins and drive continuous improvement. If retail leadership motivates you, apply today.