Store Leader: Inspire Teams & Elevate Customer Experience

Optus; Broadway; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive remuneration

Additional 'Connected' leave day

Parental Leave up to 14 weeks

Employee networks and diversity Initi

Counselling and wellbeing support 24/7

Job summary

Optus is seeking a Store Manager for Broadway to lead a high-energy team and deliver outstanding customer experiences. You will coach and empower staff, shape an inclusive, customer-focused store, and drive smooth operations aligned with Optus' strategy.

The role emphasizes leadership, accountability and team collaboration. With a focus on coaching, performance and exceptional customer service, you will build strong relationships, escalate issues calmly, and foster a positive work culture.

Qualifications

• Leadership demonstrated by action, integrity, and motivating the team.
• A customer-first mindset that drives memorable experiences.
• Ability to coach, upskill and develop team members with clear feedback and goals.

Responsibilities

• Lead from the front to build a high-performance culture where the team is supported and motivated.
• Coach, mentor and develop your team to deliver exceptional customer experiences.
• Create an inclusive, customer-first store environment that is welcoming and inspiring.
• Run smooth, efficient store operations and continuously seek opportunities to uplift outcomes and customer experience.
• Address customer concerns calmly and model effective de-escalation in challenging situations.
• Drive team engagement by celebrating wins, setting meaningful goals and strengthening collaboration.

Skills

Inspirational leadership

Customer first

Coaching & development

Calm under pressure

Business & operational strength

Team spirit & adaptability

Job description

Optus is seeking a Store Manager for Broadway to lead a high-energy team and deliver outstanding customer experiences. You will coach and empower staff, shape an inclusive, customer-focused store, and drive smooth operations aligned with Optus' strategy.

The role emphasizes leadership, accountability and team collaboration. With a focus on coaching, performance and exceptional customer service, you will build strong relationships, escalate issues calmly, and foster a positive work culture.