Assistant Store Leader: Elevate Customer Experience

OTR; Mount Larcom; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Team discounts

Barista training

Step Up Incentive program

Career development

Job summary

OTR Group is seeking a capable leader to assist with daily store operations at our Mount Larcom location. You will oversee customer service, train staff, manage rosters, handle stock, and ensure health and safety policies are followed to maintain high standards.

Ideal candidates bring retail/hospitality leadership experience, strong communication, and a passion for developing others. This role offers growth within our network and a supportive team culture.

Qualifications

• Leadership experience in a retail/hospitality capacity.
• Strong communication skills.
• Passion for delivering exceptional customer service and training others.
• Ability to adapt to change and work as part of a team.

Responsibilities

• Assist with day-to-day store operations.
• Oversee customer service and training.
• Roster planning and stock management.
• Prepare and review reports; implement health and safety policies.

Skills

Leadership experience

Communication

Customer service

Training

Adaptability

Attention to detail

Teamwork

Job description

OTR Group is seeking a capable leader to assist with daily store operations at our Mount Larcom location. You will oversee customer service, train staff, manage rosters, handle stock, and ensure health and safety policies are followed to maintain high standards.

Ideal candidates bring retail/hospitality leadership experience, strong communication, and a passion for developing others. This role offers growth within our network and a supportive team culture.