Store Manager, Broadway

Optus; Sydney; On-site; AUD 75,000 - 110,000; Full time

Benefits offered by this job

$80 monthly credit

25% off Optus products

Special shopping discounts with retail

Parental Leave up to 14 weeks

Counselling and wellbeing support 24/7

Job summary

Optus is seeking a Store Manager for our Broadway team in Sydney. If you thrive on building energised teams and delivering memorable customer experiences, this role is for you.

You will lead from the front, coach and develop staff, maintain a welcoming store culture, and drive smooth operations and sales performance. You’ll address customer issues with calm professionalism and champion a customer-first mindset.

Qualifications

• Inspirational leadership to motivate teams and build trust.
• Customer-first approach to deliver memorable experiences.
• Coaching, upskilling and setting meaningful goals.
• Calm, professional handling of difficult or sensitive situations.
• Strong business and operational judgement to drive store results.
• Team spirit and adaptability in a changing environment.

Responsibilities

• Lead from the front to create a high-performance culture.
• Coach, mentor and develop your team for exceptional customer experiences.
• Shape an inclusive environment welcoming for customers and staff.
• Run smooth, efficient store operations and uplift customer outcomes.
• Address customer concerns with calm professionalism and de-escalation.
• Drive engagement by celebrating wins and setting meaningful goals.

Skills

Inspirational Leadership

Customer First

Coaching & Development

Calm Under Pressure

Business & Operational Strength

Team Spirit & Adaptability

Job description

Optus is one of Australia's leading telecommunications providers, connecting more than 11 million customers every day across mobile, broadband and digital solutions.

We're searching for an inspiring mentor and people focused Store Manager to lead our Broadway team. If you thrive on crafting high performing, energised teams, love building meaningful customer connections, and enjoy running a store like it's your own business, then we'd love to hear from you.

We collaborate with purpose, lift each other up, take accountability, act with integrity, and celebrate as one team. Together, we learn, grow, tackle challenges and build genuine relationships with our customers and with each other. At Optus, you'll feel connected to what truly matters, build your skills and expand your career growth. And as a store leader, you'll be the key to success.

Your Day To Day

• Lead from the front, creating a positive, high-performance culture where your team feels supported, motivated and confident to shine every day.
• Coach, mentor and develop your team, building capability and empowering them to deliver exceptional customer experiences, consistently and proudly.
• Shape an energised, inclusive and customer first environment, that feels welcoming, genuine and inspiring for both customers and your team.
• Bring Optus' strategy to life instore by running smooth, efficient operations and continuously finding opportunities to uplift outcomes, performance and overall customer experience.
• Address raised customer concerns with calm professionalism, modelling effective de-escalation and guiding your team in resolving complex or sensitive situations.
• Drive team engagement by celebrating wins, setting meaningful goals, fostering continuous learning, and strengthening collaboration across your store and the wider region.

What makes you perfect for the role?

• Inspirational Leadership: You lead through your actions, beliefs and integrity by motivating those around you, building trust, and bringing your team together to achieve their best.
• Customer First Approach: You're passionate about creating memorable experiences and mentoring your team to put customers at the heart of every decision, interaction and solution.
• Coaching & Development: You know how to coach, upskill and support your people through clear feedback, encouragement and meaningful goal setting, helping them grow with confidence.
• Calm Under Pressure: You stay composed during difficult or reactive situations, model effective de-escalation, and help your team handle customer challenges with care and professionalism.
• Business & Operational Strength: You understand the drivers of high performance and balance strong people leadership with sound operational judgment to deliver great store results.
• Team Spirit & Adaptability: You foster a workplace where everyone feels included, accountable and supported, staying solutions focused when priorities or customer needs shift.

The Good Stuff

• Competitive remuneration and exclusive access to unique discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and special shopping discounts with our retail and corporate partners.
• Competitive leave policies, including additional 'Connected' day to focus on culture, family, health, community, or whatever's important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 14 weeks.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, available 24/7 across multiple channels.

At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [e-mail] or call 1800 309 170.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity