Store Leader – Inspire Teams, Elevate the Coffee Experience

Nespresso; Willoughby; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Coffee perks

Product access

Bonus incentives

Uniform provided

Training & mentoring

Wellbeing programs

Parental leave

Career growth

Job summary

Nespresso in New South Wales seeks an experienced retail leader to drive exceptional customer experiences and lead a dynamic team in a busy boutique. You will coach staff, manage daily operations, and model outstanding service while promoting Nespresso products with passion.

The role involves a full-time rotating roster with late-night shifts and alternate weekends, offering career growth and comprehensive training within a supportive, inclusive culture.

Qualifications

• Proven leadership in retail or hospitality environments.
• Ability to coach and energise teams to deliver service excellence.
• Strong focus on customer experience and achieving sales goals.

Responsibilities

• Inspire and energise your team to create memorable customer experiences daily.
• Coach and empower staff, fostering a collaborative service culture.
• Drive boutique operations and lead by example in service and efficiency.
• Motivate the team to hit targets and celebrate wins together.
• Engage customers with coffee passion, product knowledge and sales skills.
• Ensure admin and reporting tasks are completed accurately to keep the boutique on track.

Skills

Leadership

Team motivation

Customer service

Operational excellence

Sales skills

Job description

Nespresso in New South Wales seeks an experienced retail leader to drive exceptional customer experiences and lead a dynamic team in a busy boutique. You will coach staff, manage daily operations, and model outstanding service while promoting Nespresso products with passion.

The role involves a full-time rotating roster with late-night shifts and alternate weekends, offering career growth and comprehensive training within a supportive, inclusive culture.