Boutique Manager: Lead, Coach & Elevate Customer Experience

Nestlé S.A.; Canberra; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Coffee perks

Quarterly Bonus Incentives

Uniform provided

Job summary

Nespresso in Canberra is seeking a Boutique Manager to set the tone for the day, motivate your team, drive sales, and ensure every customer enjoys an exceptional experience in a fast-paced, premium retail environment. This role follows a Full-Time (32 hour/44 hour per week) rotating roster with a mix of late-night trading shifts and alternate weekends.

You’ll coach on the floor, manage KPIs, oversee stock and visual merchandising, and mentor your leadership team.

Qualifications

• To be considered for this role you must have full working rights within the relevant location.
• Applicants will be required to undergo pre-employment checks, including health checks, prior to appointment to this role.

Responsibilities

• Motivate and inspire your team to exceed KPIs and drive business growth
• Lead by example to deliver exceptional customer experiences every day
• Coach and mentor your leadership team, supporting career development through regular feedback and performance reviews
• Innovate and improve by introducing fresh ideas that enhance the boutique experience
• Own the details with accountability for visual merchandising and inventory management

Job description

Nespresso in Canberra is seeking a Boutique Manager to set the tone for the day, motivate your team, drive sales, and ensure every customer enjoys an exceptional experience in a fast-paced, premium retail environment. This role follows a Full-Time (32 hour/44 hour per week) rotating roster with a mix of late-night trading shifts and alternate weekends.

You’ll coach on the floor, manage KPIs, oversee stock and visual merchandising, and mentor your leadership team.