Boutique Store Manager: Lead Teams & Coffee Experience

Nespresso; Sydney; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Coffee machine provided

Monthly coffee credit

Staff discounts

Quarterly bonuses

Uniform provided

Training & mentoring

Wellbeing program

Parental leave support

Career growth

Job summary

Nespresso is hiring a store leader in Sydney, NSW. This full-time role operates on a rotating roster (32/44 hours) with late shifts and alternate weekends, focusing on delivering exceptional customer experiences and driving sales through coffee passion and product knowledge.

You will coach a high-performing team, manage boutique operations, and ensure accurate admin and reporting. The role offers extensive training, wellbeing programs, parental leave support, and career growth in a globally

Qualifications

• Proven ability to lead a retail team in a fast paced environment.
• Motivate and coach staff to deliver service excellence.
• Deliver smooth boutique operations and lead by example.
• Turn customer visits into memorable experiences with product knowledge.

Responsibilities

• Inspire and energise your team to create unforgettable customer experiences every day.
• Coach and empower staff, fostering a collaborative environment committed to service excellence.
• Drive smooth boutique operations and lead by example in both customer service and efficiency.
• Motivate your team to achieve goals and celebrate wins as a group.
• Engage customers with your coffee passion, expert product knowledge, and high-impact sales skills.
• Ensure all admin and reporting tasks are handled accurately, keeping the boutique on track.

Skills

Retail leadership

Team motivation

Customer service

Operations management

Attention to detail

Job description

Nespresso is hiring a store leader in Sydney, NSW. This full-time role operates on a rotating roster (32/44 hours) with late shifts and alternate weekends, focusing on delivering exceptional customer experiences and driving sales through coffee passion and product knowledge.

You will coach a high-performing team, manage boutique operations, and ensure accurate admin and reporting. The role offers extensive training, wellbeing programs, parental leave support, and career growth in a globally