Boutique Coffee Experience Leader & Trainer

Nestlé S.A.; Willoughby City Council; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Nespresso machine

Monthly coffee credit

Staff discounts

Product launches access

Training & development

Inclusive culture

Parental leave

EAP support

Job summary

Nespresso is seeking a passionate Coffee Expert to lead the boutique experience in Chatswood, guiding both customers and colleagues toward exceptional coffee moments.

You will plan and deliver engaging training sessions and masterclasses, support daily operations as a keyholder, and foster a culture of learning with warmth and expertise.

Full-time, rotating roster (32/44 hours) with weekend shifts; includes product launches, staff discounts, and ongoing development opportunities across ANZ.

Qualifications

• Experience in retail or hospitality with training or leadership exposure.
• Ability to deliver workshops and coaching sessions.
• Strong communication and customer-facing skills.

Responsibilities

• Lead the boutique coffee experience and mentor the team daily.
• Plan, deliver, and review training sessions and masterclasses.
• Lead coffee launches and tastings to reflect high standards.
• Support operations as a keyholder during shifts.

Skills

Retail leadership

Training delivery

Customer experience

Communication

Job description

Nespresso is seeking a passionate Coffee Expert to lead the boutique experience in Chatswood, guiding both customers and colleagues toward exceptional coffee moments.

You will plan and deliver engaging training sessions and masterclasses, support daily operations as a keyholder, and foster a culture of learning with warmth and expertise.

Full-time, rotating roster (32/44 hours) with weekend shifts; includes product launches, staff discounts, and ongoing development opportunities across ANZ.