Customer Service & Store Operations Associate

The Good Guys; Western Australia; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

12 weeks parental leave

Staff discounts

Training and development

EAP — Employee Assistance Program

Hybrid working (eligible roles)

Job summary

The Good Guys in Australia is seeking a Customer Service Team Member who will support store operations and contribute to a sales-driven culture. You will interact with customers, handle transactions, and ensure a smooth multi-channel shopping experience.

You will work as part of a team, focus on customer satisfaction, manage stock, promotions, and inquiries, and participate in training and development programs while enjoying employee benefits and a supportive work environment.

Qualifications

• Customer-focused approach delivering friendly service.
• Ability to handle cash and transactions accurately.
• Experience supporting stock control and store fulfilment.

Responsibilities

• Deliver store administration and customer service in a sales-driven environment.
• Handle cash, tenders, and POS transactions.
• Manage stock integrity and multi-channel fulfilment.
• Assist with marketing, promotions, and merchandising.
• Resolve customer queries and contribute to a positive store experience.

Skills

Customer service

Cash handling

Stock management

Multi-channel fulfilment

Communication

Tools

POS systems

Inventory software

Job description

The Good Guys in Australia is seeking a Customer Service Team Member who will support store operations and contribute to a sales-driven culture. You will interact with customers, handle transactions, and ensure a smooth multi-channel shopping experience.

You will work as part of a team, focus on customer satisfaction, manage stock, promotions, and inquiries, and participate in training and development programs while enjoying employee benefits and a supportive work environment.