Store Experience Lead - Customer Service & Team Coaching

The Good Guys; Maroochydore; Hybrid; AUD 85,000 - 120,000; Full time

Job summary

The Good Guys in Australia is seeking a capable leader to oversee in-store operations, delivering exceptional customer experiences and driving service excellence across the team.

You will coach Warehouse and Customer Service staff, ensure compliance, maintain inventory processes, and uphold standards to meet the company policy and guest expectations.

This role offers hybrid working, opportunities for career progression within the JB Hi-Fi Group, and a supportive environment.

Qualifications

• Customer-focused leadership to enhance shopping experiences.
• Proven ability to deliver measurable results in retail.
• Experience developing and coaching team members for growth.
• Strong planning and alignment with store goals and policies.

Responsibilities

• Lead delivery of exceptional in-store experiences and service excellence.
• Coach Warehouse and Customer Service teams to improve knowledge and capability.
• Create a positive store atmosphere and resolve customer queries and complaints.
• Ensure store compliance with legislative requirements and SOPs.
• Oversee inventory management processes and systems.

Skills

Customer Focus

Drives Results

Develops Talent

Plans & Aligns

Job description

The Good Guys in Australia is seeking a capable leader to oversee in-store operations, delivering exceptional customer experiences and driving service excellence across the team.

You will coach Warehouse and Customer Service staff, ensure compliance, maintain inventory processes, and uphold standards to meet the company policy and guest expectations.

This role offers hybrid working, opportunities for career progression within the JB Hi-Fi Group, and a supportive environment.