Store Assistant - Bentleigh

Australian Red Cross; Melbourne; On-site; AUD 33,000 - 47,000; Part time

Benefits offered by this job

Salary packaging

Free flu vaccinations

Headspace wellbeing app

Employee discounts

Training & development

Job summary

Australian Red Cross is seeking a Shop Assistant for a casual role in Bentleigh. You will welcome customers, support the Shop Manager, and lead volunteers to create a warm, inclusive store environment.

You’ll handle day-to-day operations, including donations and visual merchandising, ensuring safety and readiness for trade each day. Ideal candidates have retail or customer-facing experience, strong communication, a friendly, customer-focused approach, and knowledge of WHS guidelines.

Qualifications

• Experience in retail, sales or customer facing service roles.
• Strong communication and interpersonal skills.
• A friendly, customer focused approach and genuine interest in helping others.
• Good presentation and visual merchandising skills.
• Awareness of fashion trends and brands.
• Reliability, punctuality, and the ability to work effectively as part of a team.
• Knowledge of WHS guidelines and hazards.

Responsibilities

• Welcome customers and provide friendly, helpful service.
• Assist with donations and maintain store presentation and merchandising.
• Lead volunteers and support day-to-day store operations with the Shop Manager.
• Help ensure the store is safe, organized and ready for trade each day.

Skills

Retail experience

Communication skills

Customer focus

Visual merchandising

Teamwork

WHS knowledge

Job description

• Casual role based in our Bentleigh location
• Flexibility to travel to Clayton, Richmond and Collingwood

About us

Australian Red Cross is part of the world’s largest humanitarian organisation. Our aim is to improve the lives of the most vulnerable people in Australia, especially those affected by bushfire, flood and other disasters.

Every in-store purchase supportsour Australian Red Crossteams to help people as they overcome hardship, crisis and disaster here at home and across the Asia Pacific.

About the role

Bring your enthusiasm for helping people to one of Australia’s most trusted organisations. As a Shop Assistant, you’ll be the friendly face that welcomes customers, leads volunteers, and helps create a warm, inclusive environment in your local Red Cross Store.

In this hands on role, you’ll support the day‑to‑day running of the store by delivering excellent customer service, maintaining visual merchandising standards, and assisting with donations. You’ll work closely with the Shop Manager and lead volunteers to ensure the store is safe, organised, and ready for trade each day.

What you will bring

• Experience in retail, sales, or customer facing service roles
• Strong communication and interpersonal skills
• A friendly, customer focused approach and genuine interest in helping others
• Good presentation and visual merchandising skills
• Awareness of fashion trends and brands
• Reliability, punctuality, and the ability to work effectively as part of a team
• Knowledge of WHS guidelines and hazards

Benefits that act for you, while you act for humanity

• Financial wellbeing: Access salary packaging benefits via Maxxia, up to $15,900 for living expenses and $2,650 for meals and entertainment, helping maximise your take-home pay. (That’s up to $18,550 accessible pre-tax!)
• Health & Wellbeing: Free flu vaccinations, access to the Headspace wellbeing app, and EAP Services via Converge International. Employee discounts available for: First Aid and Mental Health Courses, fitness memberships with Fitness Passport, and health services with Bupa and Medibank.
• Career development: Ongoing learning, training, and professional development opportunities

Further information

This role is covered by the General Retail Industry Award 2020, Level 3. Pay from $28.89 / hour + casual loading + superannuation, with access to salary packaging.