Storage Solutions Consultant

National Storage; Wollongong City Council; On-site; AUD 55,000 - 68,000; Full time

Benefits offered by this job

Onsite car park

Structured training and development

Parental leave (company paid)

Staff discounts on storage services

Wellbeing support

Job summary

National Storage is seeking a Storage Consultant to assist customers with tailored storage solutions across Wollongong centres. You will balance customer service with administrative tasks and hands‑on site maintenance, supporting multiple centres for variety and career growth.

You will deliver tours, promote memberships, manage contracts, and help ensure a safe, well‑presented facility while achieving sales targets and KPIs.

Qualifications

• Deliver exceptional customer service by actively listening and solving storage challenges.
• Lead tailored facility tours for prospective customers to drive memberships or leases.
• Demonstrate a strong commitment to operational tasks, including daily facility cleaning and maintenance.
• Manage end-to-end administration, including processing customer contracts, tracking stock and inventory, and coordinating insurance claims.
• Drive centre performance against KPIs and operational metrics while maintaining a high‑quality presentation.
• Ensure continuous compliance with WHS legislation and site security policies.

Responsibilities

• Deliver exceptional customer service by actively listening and solving storage challenges.
• Lead tailored facility tours for prospective customers, highlighting offerings and value to drive membership or lease conversions.
• Demonstrate a strong commitment to operational tasks, including daily facility cleaning and maintenance, ensuring a welcoming and safe environment across the centre.
• Manage end-to-end administration, including processing customer contracts, tracking stock and inventory, and coordinating insurance claims.
• Drive centre performance against KPIs and operational metrics while maintaining a high‑quality presentation.
• Ensure continuous compliance with WHS legislation and site security policies.

Skills

Customer service

Sales KPIs

Communication

Team player

Driver's license

Job description

National Storage is seeking a Storage Consultant to assist customers with tailored storage solutions across Wollongong centres. You will balance customer service with administrative tasks and hands‑on site maintenance, supporting multiple centres for variety and career growth.

You will deliver tours, promote memberships, manage contracts, and help ensure a safe, well‑presented facility while achieving sales targets and KPIs.