Storage Consultant — Customer Care & Centre Operations

National Storage; Unanderra; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Rotating roster

Onsite car park

Training & development

Parental leave

Storage discounts

Wine Ark discounts

Wellbeing support

WellNS Wallet

Referral incentives

Job summary

National Storage in Australia is seeking a Storage Consultant to help customers choose tailored storage solutions across Wollongong centres. You will combine excellent service with hands-on operations, tours for prospective clients, and smooth contract administration.

This role offers a two-week rotating roster, a practical and people‑focused environment, and opportunities to develop sales skills while contributing to safe, welcoming centres across Albion Park, North Wollongong and Unanderra.

Qualifications

• Full, unrestricted driver's licence.
• Excellent written communication skills.
• Ability to drive customer success and KPIs.
• Willingness to learn and grow with the business.

Responsibilities

• Deliver exceptional customer service by actively listening and solving storage challenges.
• Lead tailored facility tours highlighting offerings and value to drive memberships.
• Demonstrate commitment to daily facility maintenance and a welcoming, safe environment.
• Manage end-to-end administration, including contracts, stock tracking and insurance coordination.
• Drive centre performance against KPIs and maintain high presentation standards.
• Ensure compliance with WHS legislation and site security policies.

Skills

Customer service

Effective communication

Sales targets & KPIs

Team collaboration

Systems multitasking

Job description

National Storage in Australia is seeking a Storage Consultant to help customers choose tailored storage solutions across Wollongong centres. You will combine excellent service with hands-on operations, tours for prospective clients, and smooth contract administration.

This role offers a two-week rotating roster, a practical and people‑focused environment, and opportunities to develop sales skills while contributing to safe, welcoming centres across Albion Park, North Wollongong and Unanderra.