Contact Centre Specialist: Customer Care & Growth

Prp Diagnostic Imaging Pty T/F Prp Investment Trust; Central Coast; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Permanent role

Rotating roster

Onsite parking

Parental leave

Employee discounts

Wellbeing support

Job summary

National Storage is seeking a Full Time Storage Consultant for our Central Coast team, primarily based in North Wyong and West Gosford. You will deliver exceptional customer service, guide customers through storage solutions, and support administration and operations across multiple sites.

The role includes centre tours, maintaining presentation, and achieving KPIs while ensuring a safe and clean environment.

Qualifications

• Experience in delivering outstanding customer service.
• Ability to communicate clearly and build relationships with customers.
• Sales orientation with focus on helping customers choose storage solutions.

Responsibilities

• Deliver the ultimate customer experience by guiding customers to the best storage options.
• Conduct centre tours and walkthroughs of facilities.
• Maintain centre presentation, cleanliness and general operations.
• Handle administration duties such as contracts, inventory and claims.
• Achieve KPIs and uphold high standards for the centres.
• Ensure safety and security by following WHS procedures.

Skills

Customer service

Communication

Sales oriented

Teamwork

Multitasking

Tech savvy

Tools

CRM systems

MS Office

Job description

About The Role: Reporting into the Centre Manager, our Storage Consultants are vital within our business, as they work closely with our customers and deliver seamless service. We have an exciting opportunity for a Full Time Storage Consultant to join our Central Coast Team. This role offers the opportunity to work across our various locations, predominantly based in North Wyong and West Gosford. The role is exciting & varied, encompassing customer service, administration, and operational tasks. You will be working for a dynamic and innovative company that is at the forefront of the self-storage industry.

Key Responsibilities:

• Deliver the ultimate customer experience by supporting and guiding our customers in making the best choice for their storage needs.
• Conduct centre tours and walk throughs, showcasing our facilities.
• Maintain the centres presentation, cleanliness and general operational duties.
• Action general administration duties such as customer contracts, inventory, and insurance claims.
• Achieve KPIs and targets to ensure our centres always represent our high standards.
• Maintain a safe and secure centre by adhering to workplace health and safety procedures.

About You:

• FULL Driver’s license and car (required).
• Strong communication and interpersonal skills, with the ability to build relationships with customers and stakeholders.
• Customer-centric and sales oriented.
• Proficient at using technology and multitasking between different systems.
• Motivated and proactive, with a positive attitude.
• Ability to work well in a team and autonomously.
• Growth mindset with a genuine willingness to learn.
• The ability to work on a rotating roster, with every second Saturday from 9am-2pm.

About Us:

Established in 2000, National Storage is a leading self-storage operator across Australia and New Zealand, with over 300 centres, 100,000+ customers, and a highly acquisitive growth strategy.

Benefits of Working with Us:

• Permanent role with an industry leader
• Rotating roster, no Sundays, no late night shifts, and public holidays off for great work-life balance.
• Structured training with a continued focus on development.
• Onsite car park included.
• Generous company paid parental leave.
• Discounts on a range of storage services including units and merchandise.
• Unique wine offers and discounts through our subsidiary company Wine Ark.
• Exclusive discounts on a range of leading retailers, hotels, restaurants and more
• 24-hour wellbeing support for you and your family through our Sonder partnership.
• Reimbursements for approved wellbeing services under our WellNSWallet program.
• Ability to earn referral incentives.

Notes: Pre-employment checks may include reference checks and police background checks. Candidates must have eligible right to work. This role is being sourced directly through National Storage and agency submissions will not be considered unless requested.