Store Consultant (Customer Service)

National Storage; Unanderra; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Rotating roster

Onsite car park

Training & development

Parental leave

Storage discounts

Wine Ark discounts

Wellbeing support

WellNS Wallet

Referral incentives

Job summary

National Storage in Australia is seeking a Storage Consultant to help customers choose tailored storage solutions across Wollongong centres. You will combine excellent service with hands-on operations, tours for prospective clients, and smooth contract administration.

This role offers a two-week rotating roster, a practical and people‑focused environment, and opportunities to develop sales skills while contributing to safe, welcoming centres across Albion Park, North Wollongong and Unanderra.

Qualifications

• Full, unrestricted driver's licence.
• Excellent written communication skills.
• Ability to drive customer success and KPIs.
• Willingness to learn and grow with the business.

Responsibilities

• Deliver exceptional customer service by actively listening and solving storage challenges.
• Lead tailored facility tours highlighting offerings and value to drive memberships.
• Demonstrate commitment to daily facility maintenance and a welcoming, safe environment.
• Manage end-to-end administration, including contracts, stock tracking and insurance coordination.
• Drive centre performance against KPIs and maintain high presentation standards.
• Ensure compliance with WHS legislation and site security policies.

Skills

Customer service

Effective communication

Sales targets & KPIs

Team collaboration

Systems multitasking

Job description

Since 2000, National Storage has grown from a single centre into a premier self-storage provider across Australia and New Zealand, now serving over 100,000 customers across more than 300 locations.

Through our rapid growth, our foundational values of teamwork, care, and excellence haveremained at the heart of everything we do. We have built an enduring, welcoming culture focused on helping our people reach their full potential both professionally and personally.

Today, our story continues to be written by an excited, dedicated team that lives these values every day, driving our collective success and supporting our communities.

The Opportunity:

Our Storage Consultants work closely with customers to provide tailored storage solutions that make a real difference for our customers. Whether they are moving into a dream home, expanding a business, or adapting to unexpected changes, you will provide a truly helpful, human experience for customers as they navigate life transitions.

Alongside excellent customer service, this role will see you balancing administration and hands‑on operational maintenance for the centre.

This role offers the unique benefit of working across all Wollongong locations (Albion Park, North Wollongong and Unanderra),giving you the variety to keep your days fresh, collaborate with the wider team, and expand your impact across multiple centres.

Join an innovative, industry‑leading team where your skill set will contribute to driving organisational success.

Enjoy a balanced schedule with our steady two‑week rotating roster:

Week 1: Monday to Friday, 8:00 am – 5:00 pm (Saturday and Sunday rostered days off).

Week 2: Monday to Saturday rotation (Saturday 9:00 am – 2:00 pm), with mid‑week and Sunday rostered days off.

A Day in the Life:

• Deliver exceptionalcustomer service by actively listening and solving unique storage challenges.
• Lead tailored facility tours for prospective customers, highlighting our storage offerings, amenities, and value to drive membership or lease conversions.
• Demonstrate a strong commitment to operational tasks, including daily facility cleaning and maintenance, ensuring a welcoming and safe environment across the centre.
• Manage end‑to‑end administration, including processing customer contracts, tracking stock and inventory, and coordinating insurance claims.
• Drive centre performance against KPIs and operational metrics whilemaintaining a high‑quality presentation.
• Ensure continuous compliance with all Work Health and Safety (WHS) legislation andsite security policies.

What you Bring to the Team:

• A full, unrestricted driver’s licence and accessible car (required).
• Effective communication skills with the natural ability to connect easily with customers and collaborate with team members
• Excellent written communication skills with a keen eye for detail.
• The ability to drive customer success and achieve sales targets & KPIs.
• Proficiency in using technology and multitasking between different systems.
• A motivated, proactive, and positive outlook with the willingness to learn and grow with the business.
• The ability to excel in both team‑led and self‑directed work environments.
• An enthusiastic learner who thrives on feedback and development.

Benefits of Working with us:

• Rotating roster for great work‑life balance.
• Structured training with a continued focus on development
• Onsite car park included.
• Generous company‑paid parental leave.
• Discounts on a range of storage services, including units and merchandise.
• Unique wine offers and discounts through our subsidiary company Wine Ark.
• 24‑hour wellbeing support for you and your family through our Sonder partnership.
• Reimbursements for approved wellbeing services under our WellNS Wallet program
• Exclusive discounts on a range of leading retailers, hotels, restaurants and more
• Ability to earn referral incentives.

Please note that applicants may be subject to pre‑employment checks, which can include reference checks, medical checks, and, with consent, police background checks. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits. For this role, only those candidates with the eligible right to work will be considered.

Please note that this role is being sourced directly through National Storage, and agency submissions will not be considered unless requested.