Spare Parts Interpreter

RGM Maintenance Pty Ltd; Mackay Regional; On-site; AUD 52,000 - 64,000; Full time

Job summary

RGM Maintenance is seeking a motivated Spare Parts Interpreter to join our team in Paget (Mackay), Queensland. This permanent, full-time role supports operations by efficiently supplying automotive spare parts and improving customer satisfaction through strong product knowledge.

Responsibilities include assisting retail customers, sourcing parts for heavy vehicles, managing parts flow to the workshop, and liaising with suppliers to source required parts. A current driver's licence is essential.

Qualifications

• Experience assisting retail customers with parts enquiries.
• Experience using parts catalogues and basic computer systems.
• Able to work in a fast-paced environment and deliver great service.

Responsibilities

• Assisting retail customers with parts enquiries and providing outstanding customer service.
• Identifying and sourcing parts for a wide range of heavy vehicles and equipment.
• Managing the flow of parts to our internal workshop.
• Keeping Workshop Controllers and Service Advisors updated on parts availability and ETAs.
• Liaising with external suppliers to source parts required for repairs.
• Following up outstanding parts and keeping customers and internal teams informed.
• Processing orders, receipting and general parts administration.
• Maintaining accurate records and ensuring attention to detail across all parts transactions.

Skills

Customer service

Communication

Time management

Attention to detail

Problem solving

Computers & catalogues

Tools

Parts catalogues

Job description

We are seeking a motivated Spare Parts Interpreter to join our dynamic team in Paget (Mackay), Queensland. This permanent, full-time role is essential for ensuring the efficient supply of automotive spare parts to our customers. The ideal candidate will play a crucial role in supporting our operations and enhancing customer satisfaction through effective communication and product knowledge.

Key responsibilities

• Assisting retail customers with parts enquiries and providing outstanding customer service.
• Identifying and sourcing parts for a wide range of heavy vehicles and equipment.
• Managing the flow of parts to our internal workshop.
• Keeping Workshop Controllers and Service Advisors updated on parts availability and ETAs.
• Liaising with external suppliers to source parts required for repairs.
• Following up outstanding parts and keeping customers and internal teams informed.
• Processing orders, receipting and general parts administration.
• Maintaining accurate records and ensuring attention to detail across all parts transactions.

About you

• Confident, driven and proactive, with a genuine can-do attitude.
• Interested in the mechanical and heavy-vehicle industry.
• Highly organised with excellent time-management skills.
• Customer-focused and committed to delivering great service.
• A strong communicator who enjoys working with customers, suppliers and colleagues.
• Detail-oriented with strong problem-solving skills.
• Confident using computers and working with systems and parts catalogues.
• Keen to learn, develop and build their industry knowledge.
• Able to work effectively in a fast-paced environment.
• In possession of a current driver's licence.

About us

RGM Maintenance is a busy Daimler Trucks Dealership in Mackay, representing Mercedes-Benz Trucks, Freightliner and Fuso. Our work goes well beyond these brands. We support a diverse range of customers and equipment, including Defence vehicles, fuel tankers, heavy machinery and specialised vehicles.