Parts Interpreter - Customer Facing

Mackay City Auto Group; Mackay Regional; On-site; AUD 55,000 - 75,000; Full time

Job summary

Mackay City Auto Group is seeking a friendly and customer-focused Parts Interpreter to support our parts department in Mackay. You will assist retail customers, trade clients, and internal workshop teams with parts and accessories, ensuring accurate identification and prompt service.

We welcome experienced Parts Interpreters or those new to the field with a passion for vehicles. Training is available, and you’ll join a supportive team dedicated to delivering exceptional customer experiences that

Qualifications

• Experience in automotive parts is preferred, dealership parts departments or automotive retail experience welcome.
• Strong customer service, communication, and relationship-building skills are essential.
• Organised with the ability to manage multiple priorities and attention to detail.

Responsibilities

• Assisting customers at the parts counter, over the phone, and via email
• Interpreting and identifying genuine parts and accessories
• Processing customer enquiries and parts orders accurately and efficiently
• Supporting workshop technicians with internal parts requirements
• Building strong relationships with customers, suppliers, and trade partners
• Managing stock receipting, inventory control, and parts administration
• Learning and navigating manufacturer parts catalogues and dealership systems
• Delivering exceptional customer experiences that put a SMILE in Every Drive

Skills

Customer service

Communication

Organised

Computer literacy

Attention to detail

Job description

At Mackay City Auto Group, our vision is to be the most highly recommended automotive dealership in the Mackay region, both as an employer of choice and a trusted business partner.

Every day, we help customers stay safely on the road by providing the right vehicles, the right service, and the right parts. Now, we're looking for an enthusiastic and customer-focused Parts Interpreter to join our growing team.

Whether you're an experienced Parts Interpreter looking for your next opportunity, or someone with a passion for customer service and a willingness to learn, we'd love to hear from you.

This is more than a parts role. It's an opportunity to build a rewarding career with a respected local dealership group that genuinely invests in its people.

Help Put a SMILE in Every Drive

At Mackay City Auto Group, our vision is to be the most highly recommended automotive dealership in the Mackay region, both as an employer of choice and a trusted business partner.

Every day, we help customers stay safely on the road by providing the right vehicles, the right service, and the right parts. Now, we're looking for an enthusiastic and customer-focused Parts Interpreter to join our growing team.

Whether you're an experienced Parts Interpreter looking for your next opportunity, or someone with a passion for customer service and a willingness to learn, we'd love to hear from you.

This is more than a parts role. It's an opportunity to build a rewarding career with a respected local dealership group that genuinely invests in its people.

About the Role

As a Parts Interpreter, you'll be the face of our Parts Department, assisting retail customers, trade clients, and our internal workshop teams.

No two days are the same. You'll combine your customer service skills, problem-solving ability, and product knowledge to help customers find the right parts and accessories every time.

Your key responsibilities will include:

• Assisting customers at the parts counter, over the phone, and via email
• Interpreting and identifying genuine parts and accessories
• Processing customer enquiries and parts orders accurately and efficiently
• Supporting workshop technicians with internal parts requirements
• Building strong relationships with customers, suppliers, and trade partners
• Managing stock receipting, inventory control, and parts administration
• Learning and navigating manufacturer parts catalogues and dealership systems
• Delivering exceptional customer experiences that put a SMILE in Every Drive

What We're Looking For

Experienced Parts Interpreters

If you've worked in automotive parts, dealership parts departments, automotive retail, truck, agricultural, mining, or industrial parts environments, we'd love to hear from you.

New to Parts? That's Okay Too.

We are willing to train the right person.

If you have a great attitude, strong customer service skills, and a genuine interest in vehicles or mechanical products, we can provide the training and support to help you succeed.

You’ll be a great fit if you:

• Enjoy helping people and delivering outstanding customer service
• Have strong communication and relationship-building skills
• Are organised and able to manage multiple priorities
• Have excellent attention to detail
• Are confident using computers and learning new systems
• Thrive in a fast-paced team environment
• Have an interest in vehicles, mechanical products, or the automotive industry
• Take pride in your work and follow through on commitments
• Hold a current driver's license

Why Join Mackay City Auto Group?

At Mackay City Auto Group, our people are at the heart of everything we do. We're committed to creating an environment where team members can learn, grow, and build meaningful careers.

We offer:

• Ongoing training and development
• Career progression opportunities within a growing dealership group
• Supportive leadership and a collaborative team culture
• Exposure to multiple leading automotive brands
• Stable, long-term employment
• Employee benefits and staff discounts
• The opportunity to develop valuable and highly sought-after industry skills
• A workplace that genuinely values its people

Mackay City Auto Group is an equal opportunity employer committed to building a diverse, inclusive and high-performing workplace.