Spare Parts Sales & Customer Care Specialist

Fork Force Australia; Melbourne; Vor Ort; AUD 55.000 - 70.000; Vollzeit

Zusammenfassung

Fork Force Australia in Melbourne is seeking a Spare Parts Interpreter to drive parts sales and maintain strong customer relationships. You will respond to enquiries by phone, email or counter, interpret requirements, and ensure a positive outcome.

The role covers inventory control across our main warehouse and Field Service vans, packing and shipping, quoting, and general warehousing tasks. You will need 3+ years in spare parts interpreting, good communication, and the ability to work to tight

Qualifikationen

• 3+ years of spare parts interpreting experience.
• Forklift industry experience is advantageous.
• Excellent communication and time management skills.
• Microsoft Office proficiency; Baseplan experience preferred.
• Ability to work autonomously and meet strict deadlines.
• Willingness to learn in a fast-paced environment.

Aufgaben

• Attend to internal & external enquiries via counter, email or phone.
• Provide exceptional customer service and build relationships.
• Inventory control including regular stocktakes for warehouse and vans.
• Packing and shipping of orders.
• General warehousing duties and van stock replenishment.
• Provide quotes to the Service Department for repair work.
• Maintain positive relationships with customers.

Kenntnisse

Spare parts interpreting

Excellent communication

Time management

Self-motivation

Autonomous work

Ability to meet deadlines

Good mechanical skills

Tools

Baseplan software

Microsoft Office

Jobbeschreibung

Fork Force Australia in Melbourne is seeking a Spare Parts Interpreter to drive parts sales and maintain strong customer relationships. You will respond to enquiries by phone, email or counter, interpret requirements, and ensure a positive outcome.

The role covers inventory control across our main warehouse and Field Service vans, packing and shipping, quoting, and general warehousing tasks. You will need 3+ years in spare parts interpreting, good communication, and the ability to work to tight