Customer Service Team Leader

Power Equipment; Melbourne; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Onsite gym and parking

Monthly staff functions

Uniform and PPE provided

Australian-owned business

Flexible hours

Job summary

Power Equipment Pty Ltd in Melbourne is seeking a capable Customer Service Team Leader for our Spare Parts Department, supporting our national dealer network. This hands-on role rewards ownership and accountability, serving as the go-to person within the team.

You will manage customer inquiries, quotations and orders, nurture dealer relationships, coordinate daily service activities, and guide colleagues through problems while seeking process improvements.

Qualifications

• Solid customer service experience in wholesale/distribution or similar environment.
• Strong problem-solving skills with the confidence to make sound decisions.
• Excellent organisational skills and a proactive mindset.
• Strong communication and customer-focused approach.

Responsibilities

• Manage customer enquiries, quotations and orders via phone and email.
• Develop and maintain positive relationships with customers and the dealer network.
• Coordinate day-to-day customer service activities in the team.
• Provide support with customer enquiries and resolve issues as they arise.
• Support colleagues with procedures, problem-solving and day-to-day enquiries.
• Identify opportunities to improve processes and customer service.

Skills

Customer service

Problem solving

Organisational skills

Proactive attitude

Communication skills

Team support

Job description

Are you an experienced customer service professional ready to take on greater responsibility?

Power Equipment Pty Ltd is looking for a capable and motivated Customer Service Team Leader to join our Spare Parts Department, supporting our National Dealer Network.

This is a hands-on role suited to someone who enjoys solving problems, taking ownership and being the go-to person within a team.

Working in our customer service team, you'll play an important role in keeping daily operations running smoothly, supporting key customers and providing guidance when more complex issues arise.

About the Role

Your responsibilities will include:

• Managing customer enquiries, quotations and orders via phone and email.
• Developing and maintaining positive relationships with customers and our dealer network.
• Assisting with the coordination of day-to-day customer service activities.
• Providing support with customer enquiries and resolving issues as they arise.
• Supporting colleagues with procedures, problem-solving and day-to-day enquiries.
• Identifying opportunities to improve processes and customer service.

About You

We're looking for someone who brings:

• Solid customer service experience, ideally in wholesale, distribution or a similar environment.
• Strong problem-solving skills with the confidence to make sound decisions.
• Excellent organisational skills
• A proactive attitude, with the initiative to take ownership and see things through.
• Strong communication skills and a professional, customer-focused approach.
• The ability to support colleagues while remaining actively involved in daily operations.
• Experience in spare parts or technical products would be advantageous, but is not essential.

What's in It for You?

• Full-time position, Monday to Friday, with flexible hours.
• Competitive salary based on experience.
• Join an established, Australian-owned business.
• Clean and modern working environment.
• Onsite gym and parking.
• Monthly staff functions.
• Uniform and PPE provided.
• Opportunity to take on greater responsibility within an established team.

If you're a capable customer service professional who enjoys taking initiative, solving problems and making things happen, we'd love to hear from you.