Spare Parts Interpreter

Arisit Pty.; Greater Dandenong; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Job summary

Arisit Pty. is seeking a customer‑focused and technically minded individual to provide after‑sales support for spare parts. You will interpret diagrams, identify replacement parts, process orders, and support customers and service agents with enquiries.

You will work closely with service, warranty and technical teams to ensure accurate parts and timely updates, while maintaining CRM records and contributing to ongoing customer satisfaction.

Qualifications

• Experience in spare parts or appliance industry preferred.
• Read exploded diagrams and manuals.
• Strong written and verbal communication skills.
• Problem-solving and attention to detail.
• Ability to learn new systems quickly.

Responsibilities

• Interpret spare parts diagrams and identify correct parts.
• Process spare parts orders accurately.
• Respond to enquiries on availability, pricing and product information.
• Provide updates on orders and service progress.
• Maintain CRM records and collaborate with internal teams.

Skills

Customer service

Technical troubleshooting

Parts interpretation

CRM systems

Written & verbal comms

Tools

CRM software

Job description

Arisit is anAustralian owned company with exclusive distribution of a range of appliance brands, ranging from laundry and cooking appliances to state-of-the-art electronics from around the world, including Europe, USAand Asia.

About The Role

This role is responsible for providing after-sales support, identifying and interpreting spare parts diagrams, processing parts orders, and assisting customers and service agents with spare parts enquiries. Working closely with our service, warranty, and technical teams, you will play an important role in identifying the correct replacement parts, and ensuring customers receive timely and accurate support.

You will;

• Interpret spare parts requirements using exploded diagrams, parts manuals, and technical documentation.


• Identify and recommend correct replacement parts for customers and service agents.


• Process spare parts orders accurately using internal systems.


• Respond to customer and service agent enquiries regarding parts availability, pricing, and product information.


• Provide updates on parts orders, deliveries, and service progress.


• Maintain accurate records within CRM and business systems.

Work collaboratively with internal departments to achieve positive customer outcomes

About You

You are a customer-focused and technically minded professional who enjoys solving problems and delivering exceptional service. You are comfortable working independently and as part of a team, possess strong computer literacy, and can quickly learn new systems and processes. Experience within the appliance, whitegoods, automotive, manufacturing, or related industries will be highly regarded.

You will also have;

• Previous spare parts interpretation experience, preferably within the appliance or whitegoods industry, advantageous but not essential.


• Ability to read and interpret parts manuals, exploded diagrams, and technical documentation.


• Previous customer service experience with excellent written and verbal communication skills.


• Strong problem-solving, analytical, organisational, and time management skills with a high level of attention to detail.


• Ability to work independently and collaboratively within a team environment.


• Strong computer literacy and confidence learning new systems and processes.

Why Join Arisit?

• Lead a critical operational function with national impact.


• Work with global appliance brands and diverse product categories.


• Influence service strategy and customer experience outcomes.


• Collaborative environment with exposure to product, compliance, and international stakeholders.