Receptionist

Hepburn Wellness; Daylesford; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Free facility access

Staff discounts on wellness services

Career growth opportunities

Work-life balance

Job summary

Hepburn Bathhouse & Spa in Daylesford, VIC, seeks an organized Receptionist to be the first point of contact for guests, ensuring a smooth check-in process and providing information about the bathhouse, accommodations and wellness treatments.

You will advise guests on wellness products and local attractions, support front desk operations, and maintain records with a friendly, professional approach. Prior reception or hospitality experience is valued.

Qualifications

• Minimum 1 year of experience in a similar administrative, customer service or receptionist role.
• Strong computer literacy including Windows and Microsoft Office Suite.
• Familiarity with point-of-sale systems and booking software.
• Excellent communication and interpersonal skills.
• High attention to detail and ability to multitask in a fast-paced environment.
• Prior experience in leisure, hospitality or wellness is desirable.
• Current First Aid Certificate (Workplace Level 2) and CPR Certificate.
• Police Check & Working with Children Check (Employee Status) required.
• Must be legally entitled to work in Australia.

Responsibilities

• Greet and check-in guests for bathhouse and accommodation services.
• Provide information on wellness treatments and available products.
• Maintain accurate records and assist with administrative duties.
• Offer exceptional customer service with a friendly and professional approach.
• Handle point-of-sale transactions and daily reconciliation reporting.
• Ensure smooth operation of front desk activities, maintaining a well-organised reception area.

Skills

Customer service

Communication

Multitasking

Attention to detail

Friendly attitude

Tools

Microsoft Office

POS systems

Booking software

Job description

VIC, Hepburn Bathhouse & Spa - Daylesford 3460

• Free facilityaccess
• Enjoy a great work / life balance with mornings, evenings and weekend shifts
• Future growth opportunities within Belgravia Leisure

This is a great opportunity for qualified, friendly and skilled Receptionist to join and lead our team!

The Hepburn Bathhouse & Spa is an iconic tourist destination and award winning spa located in the heart of Australia's Spa Capital nestled in the Hepburn Mineral Springs Reserve near Daylesford 90 minutes from Melbourne.

The Role

We are seeking an organised and customer-focusedReceptionistto join our team. You will be the first point of contact for our guests, ensuring a seamless check-in experience and providing them with information about our bathhouse, accommodation, and wellness treatments. Your role will also include advising guests on our wellness products and offering insights into the local area to enhance their visit.

Key Responsibilities

• Greet and check-in guests for bathhouse and accommodation services
• Provide information on wellness treatments and available products
• Maintain accurate records and assist with administrative duties
• Offer exceptional customer service with a friendly and professional approach
• Handle point-of-sale transactions and daily reconciliation reporting
• Ensure smooth operation of front desk activities, maintaining a well-organised reception area

Previous experience is a similar role is desirable, but candidates with a friendly attitude and a customer service mindset areencouraged to apply!

Skills & Experience

• Minimum 1 year of experience in a similar administrative, customer servicing, or receptionist role
• Strong computer literacy, including experience with Windows & Microsoft Office Suite
• Familiarity with point-of-sale systems and booking software
• Excellent communication and interpersonal skills
• High attention to detail and ability to multitask in a fast-paced environment
• Prior experience in the leisure, hospitality, or wellness industry is desirable
• Current First Aid Certificate (Workplace Level 2) and CPR Certificate
• Police Check & Working with Children Check (Employee Status) required
• Must be legally entitled to work in Australia

Why Join Us?

• Work in a stunning wellness retreat with a supportive and passionate team
• Enjoy career growth and development opportunities
• Access to free wellness facilities and generous staff discounts
• Be part of an organisation that values work-life balance and employee well-being

We are committed to providing a child safe environment. Please refer to ourchild safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

Hepburn Bathhouse & Spa is a place where we can all be ourselves and succeed on merit. We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs - reach out to us at*****@belgravialeisure.com.au.