Spa & Therapies Receptionist

Eden Retreat; Gold Coast City; On-site; AUD 42,000 - 54,000; Full time

Job summary

Eden Health Retreat, a premier wellness destination in Currumbin Valley, seeks a Spa Receptionist for our Spa & Therapies team. The role involves guest contact in person, by phone, and by email, with weekend availability and a focus on warm, professional service.

The ideal candidate has reception or administration experience, a strong command of English, and familiarity with Spa One. A passion for health and wellbeing, and a polished, guest-centric approach are essential.

Qualifications

• Experience in reception or administration.
• Professional presentation and communication skills.
• Genuine passion for five-star service.
• Experience in day spas or front office.
• Experience using Spa One.
• Excellent interpersonal skills; strong spelling and grammar.

Responsibilities

• Handle treatment reservations and convert enquiries to bookings.
• Process treatments through the spa program.
• Coordinate treatments to guest requests and therapist availability.
• Respond to guest requests on the ground.
• Demonstrate accuracy and attention to detail in all facets of the role.
• Communicate clearly with a friendly, empathetic disposition.
• Embody Eden CARE philosophy in all service delivery.
• Work cooperatively within a team and maintain a solutions-focused attitude.
• Provide exceptional customer service; available to work one weekend day per week.
• Show interest in health and wellbeing.

Skills

Receptionist experience

Administration

Customer service

Communication

Tools

Spa One

Job description

Would you like to join a dynamic team of passionate professionals dedicated to health and wellbeing at Australia's leading wellness retreat? We are looking for an experienced Spa receptionist to join our team in delivering exceptional service with a warm, welcoming nature.

ABOUT US

Eden Health Retreat is situated on 400 acres of beautiful, lush surroundings in the Currumbin Valley. We provide a unique experience where guests enjoy a weekly stay which includes luxury accommodation, a full program of health-related activities, use of our stunning facilities and delicious and nutritious meals in a breathtakingly beautiful setting.

ABOUT THE ROLE

We are looking for a professional and enthusiastic team member to join our Spa & Therapies team in a full-time time capacity. Role includes one weekend day per week.

We are seeking a candidate who has experience in reception or administration, is professional in presentation and communication and has a genuine passion for providing five-star service for our guests – in person, over the phone and via email.

Ideal applicants will have previously worked in day spas or front office departments, have substantial experience in customer service and ideally have experience in using Spa One.

The successful candidate will have excellent interpersonal skills and a high standard of spelling, and grammatical ability in verbal and written communication.

RESPONSIBILITIES AND REQUIREMENTS OF THE ROLE

• Handling treatment reservations enquiries and converting to bookings via email, in-person and over the phone
• Processing treatments through the spa program
• Treatment coordination to accommodate guest requests and therapist availability
• Responding to guest requests on the ground
• Demonstrate accuracy and attention to detail in all facets of the role
• Communicate clearly and effectively with a friendly and empathetic disposition
• Embody and incorporate theEden CARE philosophy into all aspects of the role and service delivery.
• Work cooperatively within a team environment and have a positive, solutions-focused attitude
• Provide exceptional customer serviceMust be available to work one weekend day per week
• Have an interest in health and wellbeing