Spa Manager: Luxury Wellness Leader Driving Guest Delight

Lancemore Group; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

YOU Day (paid birthday leave)

Employee discounts

Spa facility access (magnesium pool, H

Professional development opportunities

Beautiful boutique hotel setting

Job summary

Lancemore Group is seeking an experienced Spa Manager to lead L.M. Spa, a wellness sanctuary inside the Lancemore Mansion Hotel at Werribee Park. The role focuses on guest experiences, staff development, and commercial performance.

You will own day-to-day operations, drive revenue, supervise spa and beauty therapists, and ensure high standards of treatments and guest care across a seven-day operation. Leadership in luxury hospitality is essential.

Qualifications

• Leadership experience within spa, beauty, wellness or luxury hospitality environment.
• Strong coaching and people-management skills.
• Commercial experience across budgets, payroll, revenue and business performance.
• Exceptional guest service and communication skills.

Responsibilities

• Lead, inspire and develop our team of spa and beauty therapists.
• Manage recruitment, rostering, labour and team performance.
• Drive revenue, profitability, treatment utilisation and retail performance.
• Maintain exceptional standards of treatments, presentation and guest care.
• Coach the team in service excellence, rebooking, retail and treatment recommendations.
• Deliver ongoing training in treatment protocols and product knowledge.
• Identify opportunities to grow the spa through packages and collaboration with the wider hotel.
• Remain hands-on and perform treatments when required.
• Lead confidently across a flexible seven-day operation.

Skills

Leadership experience

Coaching & people management

Guest service excellence

Education

Diploma of Beauty Therapy

Job description

Lancemore Group is seeking an experienced Spa Manager to lead L.M. Spa, a wellness sanctuary inside the Lancemore Mansion Hotel at Werribee Park. The role focuses on guest experiences, staff development, and commercial performance.

You will own day-to-day operations, drive revenue, supervise spa and beauty therapists, and ensure high standards of treatments and guest care across a seven-day operation. Leadership in luxury hospitality is essential.