Lux Spa Operations Lead — Luxury Guest Experience

Crown Resorts Limited; Perth; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Career development and progression

Access to Crown employee benefits and 

Job summary

The Crown Spa at Crown Towers Perth is seeking a passionate and experienced Assistant Spa Manager to support the delivery of a world-class luxury spa and wellness experience. In this leadership role, you will help oversee daily operations, coach a high-performing team of therapists, hosts and attendants, and drive exceptional guest experiences while supporting revenue growth and Crown’s service standards.

You will work closely with the Spa Manager, ensure compliance with health and safety, and

Qualifications

• Proven leadership experience in a 5-star luxury spa or similar environment.
• Strong people management skills to inspire and develop high-performing teams.
• Demonstrated experience driving revenue, managing costs and working with financial metrics.
• Exceptional guest service skills with a passion for delivering personalised experiences.
• High level of professionalism, presentation and attention to detail.
• Strong communication, problem-solving and stakeholder engagement skills.
• Experience with spa or hotel systems (Book4Time, Opera, Micros) and Microsoft Office.

Responsibilities

• Oversee day-to-day spa operations, ensuring seamless service delivery and exceptional guest experiences
• Lead, coach and develop a high-performing team across therapists, hosts and attendants
• Deliver personalised luxury service, manage VIP interactions, and resolve guest feedback effectively
• Drive revenue growth across treatments and retail through upselling and team engagement
• Manage labour, rosters, inventory and costs to optimise operational and financial performance
• Uphold compliance with health and safety standards, proactively identifying and mitigating risk
• Support training, marketing initiatives and maintain Crown’s service, brand and safety standards

Skills

Leadership

Guest service

Revenue & cost management

Team development

Communication

Education

Spa management qualification

Tools

Book4Time

Opera

Micros

Job description

The Crown Spa at Crown Towers Perth is seeking a passionate and experienced Assistant Spa Manager to support the delivery of a world-class luxury spa and wellness experience. In this leadership role, you will help oversee daily operations, coach a high-performing team of therapists, hosts and attendants, and drive exceptional guest experiences while supporting revenue growth and Crown’s service standards.

You will work closely with the Spa Manager, ensure compliance with health and safety, and