Spa Manager - L.M. Spa

Lancemore Hotel Group; Melbourne; Vor Ort; AUD 110.000 - 160.000; Vollzeit

Benefits dieser Stelle

YOU Day

Retailer discounts

Beautiful spa environment

Zusammenfassung

Lancemore Mansion Hotel in Melbourne is seeking an accomplished Spa Manager to lead L.M. Spa, a wellness sanctuary with premium treatments and facilities.

You will oversee daily operations, maintain service standards, and drive profitability while delivering exceptional guest experiences. Ideal candidates bring a Diploma of Beauty Therapy, strong leadership and coaching skills, and a track record in luxury hospitality.

Qualifikationen

• Diploma of Beauty Therapy or equivalent qualification.
• Leadership experience in spa, beauty, wellness or luxury hospitality.
• Strong coaching and people-management skills.
• Commercial experience across budgets, payroll, revenue and business performance.
• Exceptional guest service and communication skills.

Aufgaben

• Lead and develop our team of spa and beauty therapists.
• Manage recruitment, rostering, labour and team performance.
• Drive revenue, profitability, treatment utilisation and retail performance.
• Maintain exceptional treatment standards and guest care.
• Deliver ongoing training in treatment protocols and product knowledge.
• Grow the spa through packages and collaboration with the hotel.
• Remain hands-on and perform treatments when required.
• Lead a seven-day operation.

Kenntnisse

Leadership

Guest service

Coaching

Communication

Commercial awareness

Ausbildung

Diploma of Beauty Therapy

Jobbeschreibung

Lead with purpose in a place of peace, history, and luxury.

We are seeking an experienced and passionate Spa Manager to lead L.M. Spa, our wellness sanctuary located within the beautiful Lancemore Mansion Hotel at Werribee Park.

This is an exciting opportunity for a hands-on leader who combines a passion for wellness and exceptional guest experiences with strong people leadership and commercial acumen.

The Role

As Spa Manager, you will take ownership of the day-to-day operation and performance of L.M. Spa.

You will:

• Lead, inspire and develop our team of spa and beauty therapists
• Manage recruitment, rostering, labour and team performance
• Drive revenue, profitability, treatment utilisation and retail performance
• Maintain exceptional standards of treatments, presentation and guest care
• Coach the team in service excellence, rebooking, retail and treatment recommendations
• Deliver ongoing training in treatment protocols and product knowledge
• Identify opportunities to grow the spa through packages and collaboration with the wider hotel
• Remain hands-on and perform treatments when required
• Lead confidently across a flexible seven-day operation

About You

You will ideally bring:

• A Diploma of Beauty Therapy or relevant professional qualification
• Leadership experience within a spa, beauty, wellness or luxury hospitality environment
• Strong coaching and people-management skills
• Commercial experience across budgets, payroll, revenue and business performance
• Exceptional guest service and communication skills
• A calm, organised and solutions-focused leadership style
• A genuine passion for wellness and delivering outstanding experiences
• An ownership mindset and desire to grow both your team and the business

Why Join Lancemore?

• YOU Day, a paid day off for your birthday
• Supportive and professional team culture
• Exclusive Lancemore employee benefits and retailer discounts
• Work within a beautiful spa environment featuring a magnesium mineral pool and Hammam facilities
• Opportunity to shape and grow the future of L.M. Spa
• Career opportunities within a growing Australian boutique hotel group

If you are ready to take the next step in your spa leadership career and bring together wellness, exceptional hospitality and commercial performance, we'd love to hear from you.

Our Values

Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth

Follow us on LinkedIn

It is better to travel well than to arrive – Buddha

Our collection of award winning boutique hotels are as individual as you are. We understand the reason you travel is for unique, tailor-made experiences which are in tune with your needs, so when you stay with us it's hard not to feel special.

From our genuine service to our informal professionalism; our timeless designs and spectacular locations to our mouth-watering food and wine, we strive to get the little things right and to appreciate that time is the ultimate luxury.

Source: This is an extract from the company's own website.

It is better to travel well than to arrive – Buddha

Our collection of award winning boutique hotels are as individual as you are. We understand the reason you travel is for unique, tailor-made experiences which are in tune with your needs, so when you stay with us it's hard not to feel special.

From our genuine service to our informal professionalism; our timeless designs and spectacular locations to our mouth-watering food and wine, we strive to get the little things right and to appreciate that time is the ultimate luxury.

Source: This is an extract from the company's own website.