Wellness Spa Leader: Grow Memberships & Lead a Top Team

Fitness Cartel Australia; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Free gym membership

Discounted spa access

Discounts on supplements and products

Paid birthday leave

Job summary

Merse Wellness Spa in Holmview is seeking an experienced leader to drive daily operations, guest experiences and a high-performing team. You will lead recruitment, develop staff, and push memberships, packages and retail to grow the brand.

Join a supportive, high-performance culture with leadership coaching from our General Manager and alignment with the wider MERSE leadership team as the brand expands across Australia.

Qualifications

• Experienced spa/fitness leader with a proven track record delivering guest-centric experiences.
• Ability to recruit, coach and develop a high-performing team.
• Strong operations mindset with a focus on memberships, packages and retail.

Responsibilities

• Oversee day-to-day Holmview spa operations and maintain a safe, clean, welcoming environment.
• Own the guest journey from first enquiry to repeat visits and membership.
• Recruit, lead and mentor front-of-house staff.
• Drive sales across memberships, packages, treatments and retail.
• Build local community connections through partnerships and events.
• Manage rosters, payroll and compliance requirements.
• Plan and deliver customer engagement and marketing activities.
• Monitor KPIs and spa performance, identify opportunities and celebrate team successes.

Skills

Spa leadership

Sales leadership

Team development

Guest experience

Job description

Merse Wellness Spa in Holmview is seeking an experienced leader to drive daily operations, guest experiences and a high-performing team. You will lead recruitment, develop staff, and push memberships, packages and retail to grow the brand.

Join a supportive, high-performance culture with leadership coaching from our General Manager and alignment with the wider MERSE leadership team as the brand expands across Australia.