Spa & Health Club Operations Supervisor

Langham Hotels International Limited; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary package

Exclusive colleague benefits, generous

Discounted stays at Langham Hotels

Uniform provided and laundered

Staff duty meals

Learning and development opportunities

Team-oriented and supportive culture

Job summary

The Langham, Melbourne is seeking a dedicated Chuan Spa & Health Club Supervisor to lead daily spa operations and drive exceptional guest experiences. You will oversee reception, therapists and staff, ensuring service standards, hygiene, and cost controls while collaborating with hotel departments to deliver outstanding results.

You will train staff, assist with recruitment, and promote continuous improvement to elevate guest satisfaction and financial performance.

Qualifications

• Certificate or Diploma in Hospitality Management, Business Management, Health and Fitness, or a related field is desirable.
• Previous experience in spa, health club, wellness, or hospitality operations, ideally in a supervisory or leadership role.
• Strong understanding of daily operational procedures, customer service standards, and health and safety requirements.
• Strong leadership skills and the ability to motivate, support, and develop a team.
• Passionate about guest satisfaction and delivering personalised, high-quality service.
• Excellent communication, strong organisational skills, attention to detail, flexibility and a commitment to the highest level of guest service.
• Proficiency in Microsoft Office and experience using booking, membership, or point-of-sale systems.
• Flexibility to work rotating roster including weekends and public holiday.
• Hand on, able to multitask, work under pressure and drive a sense of urgency.

Responsibilities

• Co-Ordination of daily operations
• Oversee reception, therapists and spa operation and associated staff.
• Ensure staff discipline and standards maintained to optimum levels.
• Liaise with all relevant hotel departments on a daily basis to ensure communication of key issues, initiatives and challenges.
• Review stock levels, levels of hygiene and cleanliness in all areas to ensure that the operation is performing to optimum levels of service and cost control.
• Perform Beauty Therapy and Reception duties as and when required.
• Achieve and maintain a level of customer service within the department in order to achieve set GSI, Praise, and other audit results.
• Ensure guest feedback is sought and acted upon accordingly and promptly.
• Maintain a good rapport with regular clientele, and develop return business.
• Maintain Spa and Health Club Memberships including monthly targets, contracts and payments.

Skills

Staff leadership

Guest service

Operational coordination

MS Office competence

Education

Hospitality management certificate/diploma

Tools

Booking/membership systems

POS systems

Job description

The Langham, Melbourne is seeking a dedicated Chuan Spa & Health Club Supervisor to lead daily spa operations and drive exceptional guest experiences. You will oversee reception, therapists and staff, ensuring service standards, hygiene, and cost controls while collaborating with hotel departments to deliver outstanding results.

You will train staff, assist with recruitment, and promote continuous improvement to elevate guest satisfaction and financial performance.