Spa Host | Luxury Resort Receptionist (Casual)

RACV Limited; Gold Coast City; Hybrid; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Employee benefits

Discounts on RACV products

Complimentary parking onsite

Job summary

RACV Limited seeks a Spa Host for One Spa at RACV Royal Pines Resort on the Gold Coast. You will be the welcoming face at reception, greet guests in person and over the phone, handle inquiries, and ensure seamless service with a 5-star touch.

Open to guests daily, this casual role requires on-site presence, full availability including weekends/holidays, and a focus on professional presentation and teamwork to deliver guest satisfaction.

Qualifications

• Full availability and flexibility to work a weekly rotating roster, including weekends and public holidays.
• Experience in day spa/beauty/wellness reception, preferably in a hotel/resort.
• Proficiency with Microsoft Office; strong written and verbal communication; knowledge of a wellness PMS is a plus.
• Excellent communication and interpersonal skills with a professional phone manner.
• Friendly, professional demeanor with a positive attitude and team orientation focused on service excellence.
• Strong time management, attention to detail and problem solving.
• Hold or be eligible to obtain a Qld Working with Children Check Blue Card.
• Exceptional personal presentation and grooming.

Responsibilities

• Customer service at reception: answer the phone, take reservations, manage appointment availability, confirm bookings and process payments.
• Prepare treatment rooms, equipment, folding towels and robes.
• Stock control and general back-of-house duties, managing lost property.
• Promote One Spa products and services.
• Administration support to the Spa Manager and Spa Therapists.

Skills

Availability

Reception experience

Administrative skills

Communication skills

Professional demeanor

Time management

Blue Card

Personal presentation

Tools

Microsoft Office Suite

Job description

RACV Limited seeks a Spa Host for One Spa at RACV Royal Pines Resort on the Gold Coast. You will be the welcoming face at reception, greet guests in person and over the phone, handle inquiries, and ensure seamless service with a 5-star touch.

Open to guests daily, this casual role requires on-site presence, full availability including weekends/holidays, and a focus on professional presentation and teamwork to deliver guest satisfaction.