Spa Host

RACV Limited; Gold Coast City; Hybrid; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Employee benefits

Discounts on RACV products

Complimentary parking onsite

Job summary

RACV Limited seeks a Spa Host for One Spa at RACV Royal Pines Resort on the Gold Coast. You will be the welcoming face at reception, greet guests in person and over the phone, handle inquiries, and ensure seamless service with a 5-star touch.

Open to guests daily, this casual role requires on-site presence, full availability including weekends/holidays, and a focus on professional presentation and teamwork to deliver guest satisfaction.

Qualifications

• Full availability and flexibility to work a weekly rotating roster, including weekends and public holidays.
• Experience in day spa/beauty/wellness reception, preferably in a hotel/resort.
• Proficiency with Microsoft Office; strong written and verbal communication; knowledge of a wellness PMS is a plus.
• Excellent communication and interpersonal skills with a professional phone manner.
• Friendly, professional demeanor with a positive attitude and team orientation focused on service excellence.
• Strong time management, attention to detail and problem solving.
• Hold or be eligible to obtain a Qld Working with Children Check Blue Card.
• Exceptional personal presentation and grooming.

Responsibilities

• Customer service at reception: answer the phone, take reservations, manage appointment availability, confirm bookings and process payments.
• Prepare treatment rooms, equipment, folding towels and robes.
• Stock control and general back-of-house duties, managing lost property.
• Promote One Spa products and services.
• Administration support to the Spa Manager and Spa Therapists.

Skills

Availability

Reception experience

Administrative skills

Communication skills

Professional demeanor

Time management

Blue Card

Personal presentation

Tools

Microsoft Office Suite

Job description

• Gold Coast | RACV Royal Pines Resort | Casual
• Generous employee benefits & discounts on RACV products & resorts
• Join a large trusted Australian brand & VIC’s largest member-based organisation

Great Things Start Here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences,enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

About the Opportunity

An exciting opportunity has arisen for a Spa Host to join our dedicated and caring One Spa team.One Spa is a stunning day spa destination resting in the centre of a peaceful green landscape. Open to guests and the public, One Spa has views of the water gardens, where guests can relax, unwind and retreat from the hustle and bustle of everyday life.

This is a casual role, approx 3 shifts week/20 hours, working full days 8.15am-5.30pm. Flexibility is required to work a weekly rotating roster, including weekends & public holidays. One Spa is open 7 days week.

This could be just the right role for you?

As a Spa Host, you’ll be the welcoming face of One Spa and the first point of contact for our guests. Based at reception, you’ll warmly greet guests in person and over the phone, manage enquiries with care and stay one step ahead to ensure every interaction feels seamless. With exceptional attention to detail and a calm, organised approach, you’ll deliver warm, friendly 5-star service that makes every guest feel relaxed, valued and cared for. Your key responsibilities for the role include:

• customer service at reception answering the phone, take reservations, manage appointment availability, confirm bookings & processing payments
• preparing treatment rooms, equipment, folding towels & robes
• stock control, general back of house duties, managing lost property
• promoting One Spa products and services
• administration support to theSpa Manager and Spa Therapists

What you'll need to be successful

• Full availability & flexibility to work a weekly rotating roster, including weekends and public holidays. Shift times are full days 8.15am - 5.30pm. Approx 3 shifts/20 hours week
• Day spa/beauty/wellness reception experience, ideally in a 4/5 hotel/resort, or similar premium environment
• Proficient administrative skills including Microsoft Office applications, Outlook and written and verbal communication skills. Knowledge of a wellness booking system or PMS an advantage
• Excellent communication and interpersonal skills with a professional phone manner
• Demonstrate a friendly professional manner, positive attitude, work well in a team environment and are committed to providing guests with service excellence
• Excellent time management, attention to detail and ability to problem solve
• Hold or be eligible to obtain a Qld Working with Children Check Blue Card
• Exceptional personal presentation & grooming

We are Offering

Casual hourly rate + penalties weekends & public holidays

Generous employee benefits and discounts on RACV products & 10 resorts

Healthy team culture and values led organisation

Employee of the month awards & recognition

Training, development and career progression opportunities

Laundered uniform

Complimentary parking onsite

The RACV difference

Be part of a team who cares. Back your ambition and find a new career with RACV.

Application process

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.