Luxury Spa Manager - Lead & Elevate Guest Experiences

RACV Limited; Gold Coast City; Vor Ort; AUD 90.000 - 99.000; Vollzeit

Benefits dieser Stelle

Employee discounts

Uniform provided

Onsite parking

Volunteer day

EAP access

Zusammenfassung

RACV Limited is seeking a dynamic Spa Manager for One Spa at RACV Royal Pines Resort on the Gold Coast. You will lead a luxury spa, develop a high‑performing team, and balance guest excellence with strong commercial performance.

Join a trusted Australian brand and manage operations, budgets and guest experiences while driving revenue and maintaining brand standards in a premium hotel/spa setting.

Qualifikationen

• Diploma of Beauty Therapy or Massage Therapy is essential.
• Senior level experience as a Spa Manager in a hotel/resort or premium day spa.
• Strong commercial acumen including budgeting and revenue growth.

Aufgaben

• Lead and inspire a high‑performing spa team with a people‑first leadership style.
• Foster a safe, inclusive and motivating culture aligned to luxury service.
• Recruit, train, roster and develop a skilled spa team.
• Drive performance through coaching, KPIs and development.
• Manage budgets, forecasting, cost control and yield to maximise profitability.
• Deliver memorable, personalised guest experiences and handle feedback.
• Grow revenue through service promotion, rebooking and retail.
• Champion health, safety and wellbeing through risk management and compliance.

Kenntnisse

Spa management

Leadership

Budgeting

Customer service

Ausbildung

Diploma of Beauty Therapy or Massage Therapy

Tools

MS Office

Spa management system

Jobbeschreibung

RACV Limited is seeking a dynamic Spa Manager for One Spa at RACV Royal Pines Resort on the Gold Coast. You will lead a luxury spa, develop a high‑performing team, and balance guest excellence with strong commercial performance.

Join a trusted Australian brand and manage operations, budgets and guest experiences while driving revenue and maintaining brand standards in a premium hotel/spa setting.