Guest Experience Concierge — 5-Star Resort (Casual)

RACV; Gold Coast City; On-site; AUD 36,000 - 47,000; Part time

Benefits offered by this job

12% super

Discounts on RACV products & resorts

Uniform provided

Onsite parking

Job summary

RACV Royal Pines Resort on the Gold Coast is seeking a friendly Porter/Concierge to join our Front Office team. You’ll welcome guests with genuine hospitality and deliver outstanding service that helps create memorable stays.

In this busy role you’ll handle check-ins, assist large groups, guide guests around the resort, and support transport and luggage needs while maintaining a polished, guest-focused approach.

Qualifications

• Experience in hotel porter/concierge or similar 4-5 star setting.
• Excellent communication and guest-service skills.
• Ability to perform physical tasks and be on your feet for long periods.

Responsibilities

• Welcome and greet guests entering/leaving the resort.
• Assist guests and large groups at check in/out.
• Monitor and manage traffic flow on resort entrance driveway.
• Arrange bookings, transport, restaurant reservations & deliver items to guest rooms.
• Transport and store guest luggage and belongings, lifting heavy items.
• Provide guests with information on resort facilities, services and local attractions.
• Drive golf carts on property.

Skills

Customer service

Hospitality experience

Communication

Teamwork

RSA certificate

Tools

MS Office

PMS Opera

Job description

RACV Royal Pines Resort on the Gold Coast is seeking a friendly Porter/Concierge to join our Front Office team. You’ll welcome guests with genuine hospitality and deliver outstanding service that helps create memorable stays.

In this busy role you’ll handle check-ins, assist large groups, guide guests around the resort, and support transport and luggage needs while maintaining a polished, guest-focused approach.