South Regional Ops Leader - Multi-site Growth & Service

Metcash Limited; Melbourne; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Hybrid working arrangements

Job summary

Metcash Limited is seeking an experienced Regional Operations Manager – South to lead a network of stores across the Melbourne region, driving performance, customer experience and operational excellence. You will own a portfolio of sites, coaching Area Managers and Store Leaders to deliver strong commercial outcomes and high standards.

The role balances strategic thinking with hands-on leadership in a fast-paced, multi-site environment, with collaboration across cross-functional teams to improve

Qualifications

• Significant leadership experience in multi-site retail, operations or a similarly complex customer-facing environment.
• Experience in Trade distribution is essential.
• Proven success leading geographically dispersed teams and driving performance through others.
• Strong commercial acumen with experience managing sales, P&L, labour and productivity metrics.
• Demonstrated ability to influence, engage and build strong stakeholder relationships.
• Experience leading operational improvement and organisational change.
• A passion for developing people and creating high-performing teams.
• Experience within hardware, trade, building products or a related industry will be highly regarded.

Responsibilities

• Leading, coaching and developing Area Managers, Store Managers and Site Leaders across the region.
• Driving a high-performance culture focused on customer service, accountability, safety and commercial success.
• Delivering regional sales, profitability, labour productivity and operational performance targets.
• Ensuring consistent execution of retail, trade and operational standards across all sites.
• Using data and performance insights to identify opportunities, address challenges and drive continuous improvement.
• Partnering with Trade Sales, Merchandise, Inventory, Logistics and Support Office teams to deliver strong business outcomes.
• Leading change initiatives and embedding new ways of working across the regional network.
• Building leadership capability, succession pipelines and talent development plans.

Skills

Leadership

Multi-site management

Trade distribution

Sales & P&L

Stakeholder management

Operational improvement

People development

Job description

Metcash Limited is seeking an experienced Regional Operations Manager – South to lead a network of stores across the Melbourne region, driving performance, customer experience and operational excellence. You will own a portfolio of sites, coaching Area Managers and Store Leaders to deliver strong commercial outcomes and high standards.

The role balances strategic thinking with hands-on leadership in a fast-paced, multi-site environment, with collaboration across cross-functional teams to improve